Fintech Process Improvement & Automation Specialist

Skyro; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Skyro is seeking a detail-oriented Operations Analyst to join our growing fintech team in Metro Manila. You will manage and optimize bulk location updates, work with SQL/APIs, and help automate processes using tools like n8n and Jira.

You will document procedures, coordinate with stakeholders, and contribute to PIP and continuous improvement efforts while gradually taking on more technical responsibilities.

Qualifications

• Bachelor’s degree in Business, IT, CS, Data Analytics, or similar field.
• Comfortable with technical tools, systems and operational platforms.
• Basic understanding of SQL, APIs, JSON, and Swagger is preferred.
• Willingness to learn and work with n8n, Jira, Airtable and other systems.
• Strong attention to detail, especially with bulk updates and data.
• Able to follow detailed technical instructions and documented processes.

Responsibilities

• Manage and update POS/merchant location parameters in bulk using scripts and Swagger.
• Execute prepared scripts and procedures while ensuring accuracy.
• Handle the operational tagging process: export location lists, determine sub-areas, validate results, update locations in bulk.
• Analyze errors reported by agents and managers; identify recurring issues and root causes.
• Coordinate with ASMs/SASs to understand issues, requirements and pain points.
• Translate requests into structured problem statements for the team.
• Support implementation and improvement of the PIP process.
• Create and manage Jira tickets; validate initial tickets before bulk creation.
• Perform recurring PIP-related operational activities, approx. once a month.
• Support automation initiatives using n8n (POS location creation, agent creation, task creation, others).
• Identify repetitive/manual processes for potential automation.
• Assist in documenting procedures and creating step-by-step guides.
• Analyze chat topics/actions for Agent/Manager Portals as role expands.
• Support procedure improvements for POS Support and Anti-Fraud teams.
• Work with Airtable and other operational tools as needed.
• Gradually take on Business Analysis and Process Improvement responsibilities.
• Collaborate with the team to reduce manual work and improve processes.

Skills

Analytical thinking

Attention to detail

Communication skills

Problem solving

Bulk data handling

Curiosity

Education

Bachelor’s degree in Business / IT / CS / Data Analytics

Tools

Jira

Airtable

n8n

Swagger

Job description

Skyro is seeking a detail-oriented Operations Analyst to join our growing fintech team in Metro Manila. You will manage and optimize bulk location updates, work with SQL/APIs, and help automate processes using tools like n8n and Jira.

You will document procedures, coordinate with stakeholders, and contribute to PIP and continuous improvement efforts while gradually taking on more technical responsibilities.