FinTech Customer Support Specialist (24/7)

Hytech Consulting Management; Eastern Manila District; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Convenient office location

Rice medical and clothing allowances

Complimentary coffee and snacks

Employee referral program

Career development opportunities

Team events and birthday celebrations

Job summary

Hytech invites you to join our Philippines team as a Customer Service Associate. You will respond to inquiries via live chat, phone, email, and social media, resolve issues, and document interactions while maintaining a professional, empathetic approach across FX/CFD-related queries.

The role requires flexibility for various shifts, including nights and weekends, and onsite daily work rights. You’ll work with MetaTrader 4 and 5 platforms, collaborate with colleagues to improve processes, and

Qualifications

• Fluent in English; multilingual skills are a plus.
• Strong decision-making skills are an advantage.
• Experience in financial services (FX/CFDs) is preferred.
• Ability to stay calm and composed under pressure.
• Customer service experience is highly desired.
• Availability to work in various shifts, including nights and weekends.
• Must have full working rights and be willing to work onsite daily.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly and effectively to customer inquiries through various channels (live chat, phone, email, and social media).
• Address and resolve customer complaints amicably.
• Possess comprehensive knowledge of our products to provide accurate information to clients.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Coordinate with colleagues as needed to resolve customer issues.
• Provide feedback on the efficiency of customer service processes.
• Ensure customer satisfaction and provide top-notch support.
• Go the extra mile to resolve client inquiries.
• Handle technical, troubleshooting, and trading-related issues for platforms like MetaTrader 4 and MetaTrader 5.
• Take ownership of tasks and show proactivity.
• Be flexible with working hours, including weekends as required.

Skills

English fluency

Customer service

Multilingual (nice to have)

Decision making

Tools

MetaTrader 4

MetaTrader 5

Job description

Hytech invites you to join our Philippines team as a Customer Service Associate. You will respond to inquiries via live chat, phone, email, and social media, resolve issues, and document interactions while maintaining a professional, empathetic approach across FX/CFD-related queries.

The role requires flexibility for various shifts, including nights and weekends, and onsite daily work rights. You’ll work with MetaTrader 4 and 5 platforms, collaborate with colleagues to improve processes, and