Remote Futures Trading Platform Specialist

Offshore 247 Outsourcing OPC; Metro Manila; Remote; PHP 424,000 - 469,000; Full time

Benefits offered by this job

HMO coverage from Day 1

Company laptop provided

20 days paid leave per year

13th month pay

Regular staff events

Job summary

Offshore 24/7 is hiring Customer Support Analysts to support a US futures trading technology client. You will manage support tickets, troubleshoot platform issues, and assist with client onboarding and QA testing.

The role is 100% remote from the Philippines with a Monday–Friday schedule aligned to US client hours. Ideal candidates will have hands-on experience supporting futures trading platforms, strong English communication, and the ability to work independently while handling multiple

Qualifications

• 3+ years supporting customers via voice, email or live chat in a tech environment.
• Experience handling tickets through systems like Jira or Intercom.
• English communication is clear and professional.

Responsibilities

• Respond to inquiries across email, live chat, and phone promptly.
• Troubleshoot platform and connection issues and diagnose user vs system errors.
• Explain futures basics clearly to clients, including symbols and sessions.
• Manage tickets in Jira and Intercom and assist with onboarding.
• Support onboarding and document progress with status updates.
• Assist with QA testing and report bugs clearly.

Skills

English communication

Problem solving

Multi-channel support

Ticketing systems

Organisational skills

Independent decision making

Tools

Jira

Intercom

MS Excel

Google Docs

Job description

Offshore 24/7 is hiring Customer Support Analysts to support a US futures trading technology client. You will manage support tickets, troubleshoot platform issues, and assist with client onboarding and QA testing.

The role is 100% remote from the Philippines with a Monday–Friday schedule aligned to US client hours. Ideal candidates will have hands-on experience supporting futures trading platforms, strong English communication, and the ability to work independently while handling multiple