Customer Service Associate | Chat-Focused Blended Account

Hytech Consulting Management; Eastern Manila District; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Convenient office location

Rice medical and clothing allowances

Complimentary coffee and snacks

Employee referral program

Career development opportunities

Team events and birthday celebrations

Job summary

Hytech invites you to join our Philippines team as a Customer Service Associate. You will respond to inquiries via live chat, phone, email, and social media, resolve issues, and document interactions while maintaining a professional, empathetic approach across FX/CFD-related queries.

The role requires flexibility for various shifts, including nights and weekends, and onsite daily work rights. You’ll work with MetaTrader 4 and 5 platforms, collaborate with colleagues to improve processes, and

Qualifications

• Fluent in English; multilingual skills are a plus.
• Strong decision-making skills are an advantage.
• Experience in financial services (FX/CFDs) is preferred.
• Ability to stay calm and composed under pressure.
• Customer service experience is highly desired.
• Availability to work in various shifts, including nights and weekends.
• Must have full working rights and be willing to work onsite daily.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly and effectively to customer inquiries through various channels (live chat, phone, email, and social media).
• Address and resolve customer complaints amicably.
• Possess comprehensive knowledge of our products to provide accurate information to clients.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Coordinate with colleagues as needed to resolve customer issues.
• Provide feedback on the efficiency of customer service processes.
• Ensure customer satisfaction and provide top-notch support.
• Go the extra mile to resolve client inquiries.
• Handle technical, troubleshooting, and trading-related issues for platforms like MetaTrader 4 and MetaTrader 5.
• Take ownership of tasks and show proactivity.
• Be flexible with working hours, including weekends as required.

Skills

English fluency

Customer service

Multilingual (nice to have)

Decision making

Tools

MetaTrader 4

MetaTrader 5

Job description

Join Our Team as a Customer Service Associate!

Are you ready to grow your career in a dynamic, fast-paced environment? At Hytech, we’re looking for enthusiastic, professional, and empathetic individuals to join our Customer Service team.

About Us:

Hytech is a leading management consulting firm specializing in driving digital transformation for businesses in the Fintech industry. We currently operate in 172 countries with over 1,000 employees in more than 30 offices worldwide.

As part of a global network, we operate brands across various locations, including Sunton Tech in Australia, Duotech in Singapore, and International Connect Services and Centerfield Business Solutions in Malaysia.

Our Philippines Team:

We support trading and investment companies in the financial technology sector. Our team is expanding, as we currently handle global accounts and are aiming to provide 24/7 support. The Philippines team is an extension of our teams in Taiwan and Malaysia.

What We Do:

We combine innovative thinking with unmatched industry expertise to deliver end-to-end data-driven solutions in cloud services, cybersecurity, IT consultancy, and other support services. We’re committed to providing bespoke solutions that meet our clients’ needs and goals.

The Role:

As a Customer Service Associate, you’ll be at the forefront of delivering exceptional service to our clients. Whether it’s via live chat, phone, email, or social media, your goal is to respond promptly and professionally while providing accurate support. You’ll handle technical, troubleshooting, and trading-related issues across platforms like MetaTrader 4 and 5, maintain detailed records of interactions, and collaborate with colleagues to improve processes. Taking ownership, going the extra mile, and maintaining a positive attitude will set you apart. Flexibility to work different shifts, including nights and weekends, ensures our clients receive the support they need.

Job Responsibilities:

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly and effectively to customer inquiries through various channels (live chat, phone, email, and social media).
• Address and resolve customer complaints amicably.
• Possess comprehensive knowledge of our products to provide accurate information to clients.
• Keep detailed records of customer interactions, transactions, comments, and complaints.
• Coordinate with colleagues as needed to resolve customer issues.
• Provide feedback on the efficiency of customer service processes.
• Ensure customer satisfaction and provide top-notch support.
• Go the extra mile to resolve client inquiries.
• Handle technical, troubleshooting, and trading-related issues for platforms like MetaTrader 4 and MetaTrader 5.
• Take ownership of tasks and show proactivity.
• Be flexible with working hours, including weekends as required.

Skills and Experience:

• Fluent in English; multilingual skills are a plus.
• Strong decision-making skills are an advantage.
• Experience in financial services (FX/CFDs) is preferred.
• Ability to stay calm and composed under pressure.
• Customer service experience is highly desired.
• Availability to work in various shifts, including nights and weekends.
• Must have full working rights and be willing to work onsite daily.

What You Can Expect:

• Career Growth – Join a pioneering account and unlock your full potential while working with dynamic individuals.
• Competitive Salary – We value your hard work and offer a fair wage for your efforts.
• Positive Working Environment – Our goal is to create a workplace where you feel motivated and proud to contribute.
• Work-Life Balance – We prioritize the wellness of our employees and ensure a fulfilling and enjoyable work experience.

Company Perks:

• Convenient and travel-friendly office location
• Non-taxable allowances covering rice, medical, clothing, and laundry expenses
• Complimentary coffee and snacks available in the workplace
• Employee referral program with incentives
• Opportunities for career development and internal growth
• Supportive and collaborative work environment
• Team-building activities, company events, and birthday celebrations

Why Join Us?

We believe in fostering a true sense of teamwork. If you're looking for a structured, supportive environment to grow and make an impact, this opportunity is perfect for you.

We look forward to welcoming you to our team!