Multi-Channel Customer Support Specialist

Skyro Philippines; Mandaluyong; On-site; PHP 268,000 - 469,000; Full time

Job summary

A customer service firm in Metro Manila is looking for a Customer Support Representative. The role involves assisting customers through various channels and requires a Bachelor’s degree in any field. Candidates should possess strong communication skills in English and Filipino, critical thinking abilities, and a positive attitude. Experience in financing or support tools like Jira is a plus. Join us and help improve customer experiences!

Qualifications

• Strong critical thinking and problem-solving skills.
• Excellent written and spoken communication skills in both English and Filipino.
• A typing speed of at least 50 WPM.
• A positive, customer-first attitude and a drive to learn and grow.

Responsibilities

• Act as the first point of contact for customers providing helpful support.
• Communicate via SMS, chat, phone, email, and social media to resolve customer concerns.
• Analyze and investigate complex cases, handling offline coordination when needed.
• Collaborate with internal teams to deliver fast and accurate solutions.
• Log key customer interactions and share insights for process improvement.

Skills

Critical thinking

Problem-solving skills

Communication skills in English

Communication skills in Filipino

Customer-first attitude

Education

Bachelor's degree in any field

Tools

Jira

Confluence

Job description

A customer service firm in Metro Manila is looking for a Customer Support Representative. The role involves assisting customers through various channels and requires a Bachelor’s degree in any field. Candidates should possess strong communication skills in English and Filipino, critical thinking abilities, and a positive attitude. Experience in financing or support tools like Jira is a plus. Join us and help improve customer experiences!