Financial Support Specialist - Onsite Cebu

GAINSTRONG TALENT SOLUTIONS CORP.

Cebu City

On-site

PHP 223,000 - 446,000

Full time

10 days ago

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Benefits offered by this job

Competitive Salary + Incentives

Paid Training

Fast-track recruitment process

HMO

Career Advancement

Night differential

Overtime pay

Life Insurance

Gym Membership

Additional leave

Company events

Company Christmas gift

Employee discount

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is seeking a customer care specialist to handle inbound inquiries about balances, transactions, and billing. You will assist with online account setup and password resets while upholding security and privacy standards.

This on-site role in Cebu IT Park offers a competitive salary with incentives, paid training, overtime pay, night differential, life insurance, gym membership, and career advancement opportunities.

Qualifications

Open to all educational backgrounds.
2–5 years of relevant experience with strong analytical, problem-solving and communication skills.
Amenable to working onsite in Cebu IT Park.

Responsibilities

Handle inbound customer inquiries regarding account balances, transaction histories, and billing statements.
Assist customers with online account setup, password resets, and basic financial troubleshooting.
Ensure strict adherence to security protocols, data privacy policies, and compliance regulations during all interactions.
Accurately document customer interactions and log issue details within the customer management tool.

Skills

Analytical skills

Problem-solving

Communication skills

Job description

This on-site role in Cebu IT Park offers a competitive salary with incentives, paid training, overtime pay, night differential, life insurance, gym membership, and career advancement opportunities.

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