Financial Ops Team Lead - Coaching & Compliance

Genpact Services LLC; Metro Manila; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

Genpact is seeking a Team Lead for Financial Account operations in the Philippines. You will oversee a 15–20 associate team handling customer service, account security, transaction verification, and risk management outcomes.

The role emphasizes productivity, quality, compliance, and continuous improvement within a fast-moving, tech-driven environment. You will drive performance through coaching, performance reviews, and collaboration with Quality, Training, and Workforce Management teams.

Qualifications

• Experience leading teams in banking/financial services.
• Proven ability to coach and develop employees to meet goals.
• Strong analytical, decision-making, and problem-solving capabilities.
• Excellent verbal and written communication with stakeholders.

Responsibilities

• Lead day-to-day operations of a 15–20 person team to meet productivity, quality, and compliance targets.
• Monitor performance metrics and dashboards to identify risks and opportunities for improvement.
• Conduct regular coaching, performance reviews, and development discussions.
• Drive employee engagement and retention through structured programs.
• Support hiring activities, including interviews and onboarding.
• Analyze activity data to identify gaps and drive process improvements.
• Review complex inquiries and provide guidance for resolution.
• Ensure compliance with policies, procedures, and client expectations.
• Collaborate with Quality, Training, and Ops teams to strengthen capability.

Skills

People leadership

Analytical thinking

Communication skills

Multitasking

Coaching & development

Banking knowledge

Education

Associate's degree

Bachelor's degree

Job description

Genpact is seeking a Team Lead for Financial Account operations in the Philippines. You will oversee a 15–20 associate team handling customer service, account security, transaction verification, and risk management outcomes.

The role emphasizes productivity, quality, compliance, and continuous improvement within a fast-moving, tech-driven environment. You will drive performance through coaching, performance reviews, and collaboration with Quality, Training, and Workforce Management teams.