Healthcare Customer Service Representative - Cebu IT Park

GAINSTRONG TALENT SOLUTIONS CORP.; Cebu City; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Paid training

HMO and career advancement

Night differential and overtime pay

Life insurance

Gym membership

Additional leave

Company events

Company Christmas gift

Employee discount

Job summary

GAINSTRONG TALENT SOLUTIONS CORP. is seeking a customer support specialist to handle patient and member inquiries about benefits, claims, and provider networks. You will assist with scheduling, refills, and authorization status while ensuring HIPAA compliance and confidentiality.

The role requires 2–5 years of relevant experience, empathy, and strong communication skills. On-site work at Cebu IT Park is expected, with competitive compensation and growth opportunities within a supportive team.

Qualifications

• Open to all educational backgrounds.
• 2 to 5 years of relevant experience.
• Empathetic, detail-oriented, with strong communication skills.
• Amenable to working onsite in Cebu IT Park.

Responsibilities

• Respond to patient and member inquiries regarding benefits coverage, insurance claims, and provider networks.
• Assist callers with appointment scheduling, prescription refills, and medical authorization status updates.
• Ensure strict compliance with HIPAA laws and confidentiality guidelines for sensitive medical data.
• Deliver compassionate, professional support to ensure high customer satisfaction and clear resolutions.

Skills

Empathetic

Detail-oriented

Strong communication

Job description

Key Responsibilities:

• Respond to patient and member inquiries regarding benefits coverage, insurance claims, and provider networks.
• Assist callers with appointment scheduling, prescription refills, and medical authorization status updates.
• Ensure strict compliance with HIPAA laws and confidentiality guidelines for sensitive medical data.
• Deliver compassionate, professional support to ensure high customer satisfaction and clear resolutions.

Qualifications:

• Educational Attainment: Open to all educational backgrounds
• Experience: At least 2 to 5 years of relevant experience.
• Empathetic, detail-oriented, with strong communication skills.
• Amenable to working onsite in Cebu IT Park

Benefits:

• Competitive Salary Package + Performance Incentives
• Paid Training
• Fast-track recruitment process
• HMO and Career Advancement opportunities
• Night differential and overtime pay
• Fast-track recruitment process
• Life insurance
• Gym membership
• Additional leave
• Company events
• Company Christmas gift
• Employee discount