Financial Customer Service Representative

Telework PH; Hagonoy; On-site; PHP 246,000 - 268,000; Full time

Benefits offered by this job

HMO

Life Insurance

Paid leaves

13th month pay

Overtime pay

Bonuses

Salary raise

Job summary

Telework PH in Bulacan is seeking experienced Customer Service Representatives for a financial account. This onsite, dayshift role is full-time (40 hours per week) with ASAP start. You will handle inquiries, billing, payments, and complaints, leveraging your 3+ years in financial customer service within a BPO.

English communication and stable employment history are required. Benefits include PHP 24,000 monthly base plus allowance, bonuses, HMO after regularization, life protection after 3

Qualifications

• At least 3 years of financial customer service experience in a BPO/call center.
• Experience handling customer complaints and financial hardship cases.
• Excellent English communication and problem-solving skills.
• Stable employment history with no employment gaps.

Responsibilities

• Handle incoming customer inquiries and support requests.
• Assist with billing, invoices, payments, and account concerns.
• Address customer complaints and provide effective solutions.
• Help ensure an excellent customer experience while meeting performance targets.

Skills

Financial customer service

Complaint handling

English communication

Problem solving

Job description

Job Description

Total Agent(s) Needed: 9

Type of Account/Industry: Financial

Target Start Date: ASAP

Workplace: Onsite Tambubong, Sanrafael Bulacan

Schedule: Dayshift

Type of Employment: Full time (40 hours per week)

We’re looking for experienced Customer Service Representatives – Financial Account to join our growing team! If you have a strong background in financial customer service, handling complaints, and assisting customers experiencing financial hardship, we’d love to hear from you.

What We Offer

• ₱22,000 Basic Salary + ₱2,000 Allowance
• Performance-based bonuses and incentives
• HMO upon regularization
• Life Accident Protection Plan after 3 months
• Paid vacation and sick leaves
• Annual salary increase
• 13th-month pay, overtime pay, holiday pay, and government-mandated benefits

JOB DETAILS

Position: Customer Service Representative – Financial Account

Work Setup: Onsite – San Rafael, Bulacan

Schedule: Dayshift

Employment Type: Full-time, 40 hours per week

Start Date: ASAP

ARE YOU QUALIFIED?

• At least 3 years of financial customer service experience in a BPO/call center
• Experience handling customer complaints and financial hardship cases
• Excellent English communication and problem-solving skills
• Stable employment history with no employment gaps

YOUR ROLE

• Handle incoming customer inquiries and support requests
• Assist with billing, invoices, payments, and account concerns
• Address customer complaints and provide effective solutionsHelp ensure an excellent customer experience while meeting performance targets