Customer Service Representative – Retail & E-Commerce | Cebu Site!

Work Avenue and Business Solutions Incorporated; Cebu City; On-site; PHP 268,000 - 402,000; Full time

Job summary

Work Avenue and Business Solutions Incorporated in Cebu City is seeking an enthusiastic Customer Service Representative to handle inbound and outbound calls for a Retail & E-Commerce account, assisting customers with inquiries, orders, product concerns, account requests, and service-related needs with accuracy and professionalism.

The role requires at least 6 months of customer contact experience or a college degree, B2 English, and willingness to work onsite with shifting schedules, weekends

Qualifications

• At least 6 months of Customer Contact Experience (CCE) or college graduate.
• B2 English communication skills.
• HS Graduate (Old Curriculum) or SHS Graduate (New Curriculum).
• Willing to work onsite.
• Willing to work on shifting schedules, weekends, and holidays.
• Customer service or BPO experience is an advantage.

Responsibilities

• Handle inbound and outbound customer calls
• Assist with product, order, account, and service-related inquiries
• Process customer requests, orders, returns, and exchanges as applicable
• Resolve concerns professionally and efficiently
• Provide accurate information about products, services, and policies
• Document customer interactions and update account information
• Follow company procedures and quality standards
• Maintain a positive customer experience throughout each interaction

Skills

Customer contact experience

B2 English

Willing to work onsite

Flexibility (shifts weekends holidays)

Education

HS or SHS graduate

College graduate

Job description

Handle inbound and outbound calls for a Retail & E-Commerce account, assisting customers with inquiries, orders, product concerns, account requests, and service-related needs while providing accurate and professional support.

Qualifications

• At least 6 months of Customer Contact Experience (CCE) or college graduate
• B2 English communication skills
• HS Graduate (Old Curriculum) or SHS Graduate (New Curriculum)
• Willing to work onsite
• Willing to work on shifting schedules, weekends, and holidays
• Customer service or BPO experience is an advantage

Key Responsibilities

• Handle inbound and outbound customer calls
• Assist with product, order, account, and service-related inquiries
• Process customer requests, orders, returns, and exchanges as applicable
• Resolve concerns professionally and efficiently
• Provide accurate information about products, services, and policies
• Document customer interactions and update account information
• Follow company procedures and quality standards
• Maintain a positive customer experience throughout each interaction

Important Notes

• No virtual interviews (onsite interview only)

For inquiries and applications:

Email: wor••••••••••••••••••@gmail.com

Contact Number: 09•• ••• •385

Requirements for Onsite Application

• Two (2) copies of updated resume
• One (1) physical VALID ID
• Covid- 19 Vaccination card (photocopy, digital copy, or proof is acceptable)
• Own pen