AR Billing & Escalation Specialist

eClerx Philippines, Inc.; Muntinlupa; On-site; PHP 279,000 - 446,000; Full time

Job summary

The Accounts Receivable Billing & Escalation Specialist at eClerx Philippines, Inc. will oversee billing accuracy, payment application, and AR aging while resolving discrepancies and acting as an escalation point for complex issues.

Collaborating with Sales, Operations, Customer Service, Finance, and Collections, the role focuses on timely invoicing, maintaining documentation, and minimizing outstanding balances through proactive problem-solving.

Qualifications

• College level or bachelor’s degree.
• 1–3+ years of experience in AR, Billing, Collections in the BPO industry.
• Experience handling billing escalations and complex customer account issues preferred.
• Strong understanding of invoicing, payment application, account reconciliation, and AR aging.
• Proficiency in Microsoft Excel and other MS Office applications.
• Strong analytical, problem-solving, and organizational skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.
• Customer-focused with strong attention to detail and follow-through.

Responsibilities

• Prepare, review, and process customer invoices accurately and within established timelines.
• Monitor accounts receivable balances, aging reports, and outstanding invoices.
• Research and resolve billing discrepancies, payment issues, credits, and account adjustments.
• Follow up with customers regarding outstanding balances and provide clarification on billing concerns.
• Handle escalated billing and AR issues, ensuring timely investigation and resolution.
• Coordinate with Sales, Operations, Customer Service, Finance, and Collections teams to resolve complex account concerns.
• Reconcile customer accounts and ensure payments are accurately applied.
• Maintain accurate documentation of billing activities, disputes, escalations, and resolutions.
• Identify recurring billing issues and recommend process improvements to reduce errors and escalations.
• Prepare and maintain AR reports, aging summaries, and other billing-related documentation.
• Ensure compliance with company policies, billing procedures, and internal controls.
• Provide professional and timely communication to customers and internal stakeholders.

Skills

Accounts Receivable

Billing

Collections

Communication skills

Analytical thinking

Organizational skills

Attention to detail

Education

College Level or Bachelor's degree

Tools

Microsoft Excel

Job description

Job Summary
The Accounts Receivable Billing & Escalation Specialist is responsible for managing billing and accounts receivable activities, ensuring accurate and timely invoicing, payment application, account reconciliation, and resolution of billing discrepancies. The role also serves as an escalation point for complex billing issues, working closely with customers and internal teams to resolve concerns and minimize outstanding balances.

Qualifications

• College Level or Bachelor's degree

• 1–3+ years of experience in Accounts Receivable, Billing, Collections, or related finance operations in the BPO Industry.

• Experience handling billing escalations and complex customer account issues preferred.

• Strong understanding of invoicing, payment application, account reconciliation, and AR aging.

• Proficiency in Microsoft Excel and other MS Office applications.

• Strong analytical, problem-solving, and organizational skills.

• Excellent written and verbal communication skills.

• Ability to manage multiple priorities and meet deadlines.

• Customer-focused with strong attention to detail and follow-through.

Key Responsibilities

• Prepare, review, and process customer invoices accurately and within established timelines.

• Monitor accounts receivable balances, aging reports, and outstanding invoices.

• Research and resolve billing discrepancies, payment issues, credits, and account adjustments.

• Follow up with customers regarding outstanding balances and provide clarification on billing concerns.

• Handle escalated billing and AR issues, ensuring timely investigation and resolution.

• Coordinate with Sales, Operations, Customer Service, Finance, and Collections teams to resolve complex account concerns.

• Reconcile customer accounts and ensure payments are accurately applied.

• Maintain accurate documentation of billing activities, disputes, escalations, and resolutions.

• Identify recurring billing issues and recommend process improvements to reduce errors and escalations.

• Prepare and maintain AR reports, aging summaries, and other billing-related documentation.

• Ensure compliance with company policies, billing procedures, and internal controls.

• Provide professional and timely communication to customers and internal stakeholders.