Field Technical Support

Hewlett Packard Enterprise; Hinoba-an; On-site; PHP 335,000 - 603,000; Full time

Job summary

Hewlett Packard Enterprise in the Philippines is seeking a Field Technical Support professional to deliver post-sales software services to local accounts and respond to diverse queries. The role emphasizes proactive monitoring to prevent issues and maintaining high customer satisfaction.

You will troubleshoot IT infrastructure problems and support operational plans under supervision. This full-time position offers an opportunity to contribute to HP’s service excellence while adhering to internal

Qualifications

• Deliver tailored post-sales software services to local accounts.
• Respond to a range of queries and use proactive monitoring to prevent issues.
• Troubleshoot IT infrastructure problems and support operational plans.

Responsibilities

• Deliver tailored post-sales software services to local accounts.
• Respond to a range of queries and use proactive monitoring to prevent issues.
• Troubleshoot IT infrastructure problems and support operational plans.

Job description

Field Technical Support Description

This role is responsible for delivering tailored post-sales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT infrastructure problems, adheres to standards, supports operational plans, and performs assigned tasks under supervision.

Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job Details

• Job
• Services Schedule
• Full time
• Shift
• No shift premium (India)
• Travel
• Relocation

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s). Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence. For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal”

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