Field Technical Representative

TERRASERV TECHNOLOGIES INC.; Eastern Manila District; On-site; PHP 223,000 - 391,000; Full time

Job summary

TERRASERV TECHNOLOGIES INC. is seeking a Field Technical Representative to deliver on-site technical support in Metro Manila. You will install, test, troubleshoot, repair, and maintain equipment and systems while delivering excellent customer service and understanding customer requirements.

The role requires hands-on field work, strong communication, and collaboration with the technical team to provide timely, accurate service reports and recommendations based on customer needs.

Qualifications

• Experience with SLR and SLI in an ISP environment.
• Working knowledge of FTTH technology.
• Fiber optic splicing is an advantage.
• Proficient in MS Office applications (Word, Excel, Visio, PowerPoint).
• Effective email, viber, phone and SMS communication; valid driver’s license preferred.

Responsibilities

• Provides on-site service and customer support during field visits.
• Manages installation, repair, maintenance and testing tasks.
• Diagnoses errors and determines appropriate solutions.
• Understands customer requirements and offers recommendations.
• Drafts timely service reports and adheres to company protocols.
• Operates vehicle safely and collaborates with the technical team.

Skills

Technical troubleshooting

Customer service

Communication

Teamwork

MS Office

Tools

MS Office Suite

MS Visio

PowerPoint

Job description

JOB SUMMARY:

The Field Technical Representative is responsible for delivering on-site technical support by performing the installation, testing, troubleshooting, repair, and maintenance of equipment and systems. The role ensures prompt and effective resolution of technical issues while providing excellent customer service, understanding customer requirements, and recommending appropriate solutions.

Job Responsibilities:

Technical Expertise / Customer Support

• Provides service and customer support during field visits or dispatches

• Manages all onsite installation, repair, maintenance, and test tasks

• Diagnose errors or technical problems and determine proper solutions

• Comprehends customer requirements and make appropriate recommendations/briefings

• Comprehends technical diagrams and manuals

• Builds positive relationships with customers

Administrative

• Produces timely and detailed service reports

• Follows all company policies, procedures, and protocols

• Can work quickly under pressure without supervision

Teamwork

• Operates vehicle, if there’s any, responsibly and in a safely manner

• Cooperates with technical team and share information across the organization

• Facilitates effective team interaction.

• Acknowledges and appreciates each team member's contributions.

QUALIFICATIONS

• Must have experience in Service Level Request (SLR) and Service Level Installation (SLI) within an ISP environment

• Must possess a working understanding of FTTH technology

• Experience in Fiber Optic splicing is an advantage

• Proficient in MS Office applications (Word, Excel, Visio, and Powerpoint)

• Able to communicate effectively through email, viber, phone calls, and SMS

• Preferably with Driver's License code of at least A1