Field Service Technician: FTTH & Fiber Expert

TERRASERV TECHNOLOGIES INC.; Eastern Manila District; On-site; PHP 223,000 - 391,000; Full time

Job summary

TERRASERV TECHNOLOGIES INC. is seeking a Field Technical Representative to deliver on-site technical support in Metro Manila. You will install, test, troubleshoot, repair, and maintain equipment and systems while delivering excellent customer service and understanding customer requirements.

The role requires hands-on field work, strong communication, and collaboration with the technical team to provide timely, accurate service reports and recommendations based on customer needs.

Qualifications

• Experience with SLR and SLI in an ISP environment.
• Working knowledge of FTTH technology.
• Fiber optic splicing is an advantage.
• Proficient in MS Office applications (Word, Excel, Visio, PowerPoint).
• Effective email, viber, phone and SMS communication; valid driver’s license preferred.

Responsibilities

• Provides on-site service and customer support during field visits.
• Manages installation, repair, maintenance and testing tasks.
• Diagnoses errors and determines appropriate solutions.
• Understands customer requirements and offers recommendations.
• Drafts timely service reports and adheres to company protocols.
• Operates vehicle safely and collaborates with the technical team.

Skills

Technical troubleshooting

Customer service

Communication

Teamwork

MS Office

Tools

MS Office Suite

MS Visio

PowerPoint

Job description

TERRASERV TECHNOLOGIES INC. is seeking a Field Technical Representative to deliver on-site technical support in Metro Manila. You will install, test, troubleshoot, repair, and maintain equipment and systems while delivering excellent customer service and understanding customer requirements.

The role requires hands-on field work, strong communication, and collaboration with the technical team to provide timely, accurate service reports and recommendations based on customer needs.