Field Technical Engineer Cabanatuan

SAFC; Cabanatuan; On-site; PHP 201,000 - 234,000; Full time

Benefits offered by this job

Free accommodation

Reimbursable transportation

Training allowance

Job summary

SAFC in the Philippines is seeking a Technical Support Engineer to provide timely technical assistance for internal systems, hardware, and software, ensuring smooth operations and minimal downtime. You will serve as the first line of defense for resolving IT issues, supporting end-users, and collaborating with IT teams during routine maintenance and security tasks.

The role requires strong troubleshooting skills, effective communication, and willingness to travel for fieldwork when needed.

Qualifications

• Bachelor's degree in information technology or computer science.
• 1–2 years of technical support or helpdesk experience.
• Willing to perform fieldwork and occasional after-hours support.

Responsibilities

• Diagnose and resolve hardware, software, and network problems.
• Respond to support tickets, emails, and calls from internal users.
• Install and configure operating systems, applications, and devices.
• Perform routine system checks and updates.
• Assist with login issues, password resets, and access requests.
• Provide guidance on using internal tools and platforms.
• Maintain records of issues, solutions, and configurations.
• Contribute to internal knowledge base and documentation.
• Collaborate with System Admin, Database Admin, and Network Admin teams.
• Enforce security protocols and monitor for unauthorized access.
• Support data protection and backup procedures.

Skills

Printer troubleshooting

Basic networking

Windows OS

Active Directory

HRIS/ERP familiarity

Helpdesk ticketing

Remote desktop tools

Education

Bachelor’s degree in Information Technology

Bachelor’s degree in Computer Science

Tools

Jira

ServiceNow

Remote desktop tools

Internal databases

Job description

Job Description:

Pay: ₱18,000.00 – ₱21,000.00 per month

Job Summary

To provide timely and effective technical assistance for internal systems, hardware, and software, ensuring smooth operations and minimal downtime. The Technical Support Engineer serves as the first line of defense for resolving IT issues, maintaining system integrity, and supporting end-users across the organization.

Duties And Responsibilities

Issue Resolution

• Diagnose and resolve hardware, software, and network problems


• Respond to support tickets, emails, and calls from internal users

System Setup & Maintenance

• Install and configure operating systems, applications, and devices


• Perform routine system checks and updates

User Support

• Assist with login issues, password resets, and access requests


• Provide guidance on using internal tools and platforms

Documentation

• Maintain records of issues, solutions, and system configurations


• Contribute to internal knowledge base and support documentation

Collaboration

• Work with System Admin, System Support, Database Admin, Network Admin teams to elevate complex issues


• Coordinate with departments to understand and support their tech needs

Security & Compliance

• Enforce security protocols and monitor for unauthorized access


• Support data protection and backup procedures

Technical Skills Must Have Knowledge In

• Printer troubleshooting (e.g., connectivity, driver issues, print queue errors)


• Basic networking (e.g., IP addressing, LAN/WAN concepts, ping/traceroute diagnostics)


• Windows operating systems (e.g., user profiles, system settings, updates, troubleshooting) Also familiar with:


• Active Directory and user account management


• Internal systems (e.g., HRIS, ERP)


• Ticketing platforms (e.g., Jira, ServiceNow)


• Remote desktop tools

Soft Skills

• Strong communication, problem-solving, attention to detail, confidentiality awareness, willingness to learn

Certifications

• Not required, but CompTIA A+, ITIL Foundation, or Microsoft Certified: Fundamentals are a plus

Work Environment

• Office-based may require occasional after-hours support

Tools Used

• Ticketing systems, internal databases, remote support tools, basic reporting platforms

Job Specifications

• Bachelor’s degree in information technology, Computer Science, or a related field


• 1 – 2 years experience in technical support, helpdesk, or IT operations; internship experience is a plus


• Willing to do fieldworks


• Preferably with motorcycle


• Willing to train in Ortigas, Pasig for at least 2 weeks.

Free accommodation, reimbursable transportation expenses, and training allowance will be provided during the training period at the Head Office