Field Service Supervisor

United Asia Automotive Group Incorporated

Quezon City

On-site

PHP 558,000 - 781,000

Full time

14 days+

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Benefits offered by this job

HMO

Free Meals

Sick Leave

Vacation Leave

Job summary

A leading automotive brand in the Philippines is seeking a Field Service Supervisor to lead a team of automotive professionals. Responsibilities include supervising service operations, monitoring dealer performance, and ensuring compliance to service standards. The ideal candidate has at least 3 years of experience in leadership roles and a relevant bachelor's degree. This position requires strong organizational and analytical skills, along with the ability to maintain professional communication with dealers and vendors. Work hours will be full-time on-site in Quezon City.

Qualifications

College graduate of a four-year business course or Automotive Management.
3-4 years of leadership experience in the Automotive Industry.
Experience in Training and Technical Knowledge.

Responsibilities

Lead and supervise a team of automotive professionals.
Monitor dealer compliance to Service Performance Report.
Assist in processing claims and warranty disposition.
Coach workshops on best practices and training needs.
Manage dealer service operations to increase customer satisfaction.
Assist in processing claims and warranty disposition.
Perform other duties as assigned.

Skills

Leadership Skills

Organizational Skills

Time Management

Analytical Problem Solving

Decision Making

Communication Skills

Integrity

Honesty

Confidentiality

Professionalism

Reliability

Willingness to Learn

Ability to Drive

Education

Bachelor's degree in a relevant field

Master's degree (preferred)

Master's degree preferred

Tools

Software tools for data analysis

Job description

United Asia Automotive Group Incorporated

Negotiable

On-site - Quezon City 3-5 Yrs Exp Bachelor Full-time

Job Description

Be PART of one of the FASTEST-growing automotive brands in the Philippines!

The EXCLUSIVE distributor of Foton trucks, Chery, Lynk & Co, Baic Auto and Radar EV Pick-up here in the Philippines needs a Field Service Supervisor!

This position is responsible for leading, mentoring, and supervising a team of automotive professionals, including technicians, service representatives, and administrative staff. It sets clear performance expectations, provides regular feedback, and facilitates professional development opportunities for team members.

Insurance Health & Wellness

HMO
Free Meals
Sick Leave, Special Leave for Women, Vacation Leave

MAIN RESPONSIBILITIES:

Assist Superior for the implementation of Dealer Service Performance Report to the BAIC dealer network.
Monitor the compliance of dealers to DSPR/audit performance.
Prepare reports pertaining to DSPR.
Be able to follow through action points based on assessment results.
Where service standards are deficient, coach and counsel workshop management on recommended practices and training requirements.

2. Monthly reports of dealers

Ensure that dealers submit monthly reports.
Review and be able to summarize dealer reports for presentation to aftersales and management.

3. Assist superior to manage and improve dealer service operations to increase customer satisfaction.

4. Work with dealers to implement BAIC programs and initiatives.

5. Assists in processing claims and warranty disposition.

6. Assist superior in attending to dealer's concerns/operations.

7. Others duties that may be assigned from time to time

To be successful in this role you must be...

College graduate of a four-year business course, Automotive Management, or a related field. Master's degree maybe preferred.
Exposed in Automotive Industry with 3-4 years of leadership positions/role.
Experienced in Training and Technical Knowledge for 3-4 years.
Knowledgeable in Automotive Sales, Service, and Operations.
Experienced with relevant software tools for data analysis and reporting.
Competent with Analytical mindset, ability in ploblem-solving and in interpreting data to make informed decisions.
Able to work closely with superiors and team members to ensure smooth workflow.
Able to maintain professional communication with dealers, vendors, and suppliers.
Excellent in organizational, time management, and communication skills.
Skilled to demonstrate integrity, honesty, confidentiality, and professionalism in all dealings.
Reliable, responsible, and committed to completing tasks on time.
Able to maintain good moral character, positive attitude, willingness to learn, and upholds the company's value.
Capable to drive.