Field Service Engineer – Tech Support & Installations

GrainPro, Inc.; Bataan; On-site; PHP 350,000 - 520,000; Full time

Job summary

GrainPro, Inc. in the Philippines seeks a Technical Service Engineer to deliver on-site technical support for Grain, Cocoa, and Coffee products. You will conduct field visits, installations, troubleshooting, and service repairs, ensuring compliance with safety and quality standards.

You will collaborate with Production, QA, R&D, Supply Chain, Sales and Marketing while preparing reports and documentation, and you must be willing to travel for field assignments across regions.

Qualifications

• Bachelor’s degree in Engineering, preferably in Agricultural and Biosystems Engineering or a related field.
• Licensed Engineer is an advantage.
• At least 1–3 years of experience in technical service, field engineering, product support, technical marketing, or related roles.
• Knowledge of troubleshooting, equipment installation, product applications, quality inspection, and technical documentation.
• Strong analytical, problem-solving, organizational, and decision-making skills.
• Good communication, presentation, and customer relationship management skills.
• Proficient in Microsoft Office applications, AutoCAD, technical reporting, and presentation preparation.
• Knowledge in content development, product presentations, and technical promotional materials is an advantage.
• Willing to travel and conduct fieldwork assignments.
• Ability to work independently and collaboratively with cross-functional teams.

Responsibilities

• Provide technical support and assistance to customers, distributors, and business units regarding product applications, installation, troubleshooting, and repair and maintenance.
• Conduct field visits, inspections, product demonstrations, testing and trial activities, installation supervision, repair, and maintenance support.
• Supervise installation, repair, and maintenance activities to ensure compliance with company standards, procedures, and safety requirements.
• Monitor product performance and recommend improvements based on field observations, testing results, and customer feedback.
• Investigate customer complaints, identify root causes, and recommend corrective and preventive actions.
• Prepare technical reports, assessment reports, corrective action reports, and other related documentation.
• Ensure compliance with safety, quality, and operational standards during field activities.
• Maintain accurate records of technical service activities, customer concerns, resolutions, and field evaluations.
• Assist in developing product launch and relaunch plans for new and existing products.
• Coordinate with Engineering and other internal stakeholders regarding project updates, product improvements, and technical communications.

Skills

Analytical

Problem-solving

Organizational

Decision-making

Communication

Presentation

Customer relations

Microsoft Office

AutoCAD

Content development

Education

Bachelor’s Degree in Engineering

Licensed Engineer

Tools

AutoCAD

Microsoft Office

Job description

GrainPro, Inc. in the Philippines seeks a Technical Service Engineer to deliver on-site technical support for Grain, Cocoa, and Coffee products. You will conduct field visits, installations, troubleshooting, and service repairs, ensuring compliance with safety and quality standards.

You will collaborate with Production, QA, R&D, Supply Chain, Sales and Marketing while preparing reports and documentation, and you must be willing to travel for field assignments across regions.