Medical Technical Support Specialist

Risewave Consulting Inc.; Pasig; On-site; PHP 390,600 - 558,000; Full time

Job summary

A healthcare consulting firm in the Philippines is seeking a Medical Technical Support Specialist with experience in Medical Technology or Clinical Laboratory to provide technical assistance for in-vitro diagnostics (IVD) devices. This role involves troubleshooting issues and ensuring optimal product performance. Candidates with strong communication and analytical skills are encouraged to apply. Flexible working hours may be required.

Qualifications

• 3 to 5 years of experience in Medical Technology, Clinical Laboratory, or related IVD field.
• Strong understanding of clinical laboratory workflows and diagnostic equipment.
• Good English communication skills – both verbal and written.

Responsibilities

• Provide remote technical support for IVD devices and laboratory systems.
• Troubleshoot and resolve technical issues related to instrument performance.
• Document cases, resolutions, and follow-up actions in the ticketing system.

Skills

Technical support

Customer service

Analytical skills

Problem-solving skills

English communication

Education

Bachelor's degree in Medical Technology or Clinical Laboratory

Tools

CRM systems

Remote troubleshooting platforms

Job description

Overview

We are looking for a Medical Technical Support Specialist with a background in Medical Technology or Clinical Laboratory to join our growing team. In this role, you will provide high-quality technical assistance and customer support for in-vitro diagnostics (IVD) devices and laboratory systems. You’ll work closely with customers, field engineers, and internal teams to troubleshoot issues and ensure optimal product performance.

This is a great opportunity for licensed Medical Technologists or IVD Field Engineers seeking a transition into a support-focused role.

Responsibilities

• Provide remote technical support for IVD devices and laboratory systems to clients and healthcare professionals
• Troubleshoot and resolve technical issues related to instrument performance, software, or user application
• Document cases, resolutions, and follow-up actions in the ticketing system
• Collaborate with field service engineers and product specialists to escalate and resolve complex issues
• Maintain product knowledge through continuous learning and training sessions
• Ensure timely and accurate communication with internal and external stakeholders

Qualifications

• 3 to 5 years of experience in Medical Technology, Clinical Laboratory, or related IVD field
• Strong understanding of clinical laboratory workflows and diagnostic equipment
• Good English communication skills – both verbal and written
• Experience in technical support, customer service, or field engineering is an advantage
• Open to Field Engineers in the IVD industry who are willing to shift into a technical support role
• Strong analytical and problem-solving skills
• Proficiency in using support tools, CRM systems, or remote troubleshooting platforms is a plus
• Willingness to work flexible hours depending on customer needs or global support requirements