Field Service Engineer — Diagnostics & Pathology Solutions

Roche; Mexico; On-site; MXN 450,000 - 650,000; Full time

Job summary

Roche Diagnostics Mexico is seeking a Field Service Engineer to install, maintain and repair high‑complex tissue diagnostic instruments across top medical centers. You will collaborate with applications specialists and account teams to ensure optimal uptime and diagnostic quality.

You will participate in international trainings and handle emergencies with resilience, supporting customers and clinicians while adhering to global quality standards.

Qualifications

• 2–4 years of hands-on field service engineering experience.
• Proven troubleshooting skills across hydraulic, pneumatic, electronic, and software systems.

Responsibilities

• Execute scheduled installations, preventive maintenance, and corrective service on complex tissue diagnostic instruments per global quality standards.
• Diagnose and resolve electro-mechanical, hydraulic, pneumatic, and software issues to minimize downtime.
• Collaborate with Application Specialists and Key Account teams to provide an exceptional customer experience for pathologists and laboratory leaders.
• Participate in international technical training programs to expand capabilities and stay ahead of technology trends.
• Manage emergency service requests, escalations, and weekend on-call coverage with resilience and agility.

Skills

Field service engineering

Troubleshooting hydraulic, pneumatic,　

Education

Bachelor’s Degree in Biomedical Engineering or related healthcare field

Job description

Roche Diagnostics Mexico is seeking a Field Service Engineer to install, maintain and repair high‑complex tissue diagnostic instruments across top medical centers. You will collaborate with applications specialists and account teams to ensure optimal uptime and diagnostic quality.

You will participate in international trainings and handle emergencies with resilience, supporting customers and clinicians while adhering to global quality standards.