Description
The Field Sales and Credit Officer is responsible for achieving sales targets, conducting credit investigations, monitoring loan payments, and ensuring accurate and timely processing of loan documents.
- Achieve assigned sales targets for Car for Cash, Sanla ORCR, and Salary/Personal Loans
- Conduct customer briefings during unit release and loan document signing
- Provide quality service and maintain professional relationships with customers and dealers
- Conduct field credit investigations and submit results within prescribed standards
- Perform customer KYC, validate IDs, verify signatures, and facilitate contract signing
- Monitor customers’ first three installment payments and follow up on delayed payments through calls, SMS, or courtesy visits
- Ensure complete and accurate submission of loan and dealer documents for booking
- Submit loan folders for safekeeping based on required standards and timelines
- Coordinate with SBF Head Office or SMU for proper document handling
- Regularly update dealers on the status of endorsed loan applications
- Build and maintain strong business relationships with assigned dealers
Requirements
- At least High School Graduate
- Willing to work in the field
- Willing to complete a 2-day virtual training and evaluation