Dealer Support Associate

Hunter's Hub Inc.; Marikina; On-site; PHP 180,000 - 300,000; Full time

Job summary

A leading motorcycle financing company is looking for a candidate to assist customers with their 2-wheel loan inquiries. The role involves achieving sales targets, conducting customer briefings, and performing credit investigations. Applicants should own a motorcycle and have a valid driver's license, with a preference for those with experience in the 2-wheel industry. Full training will be provided, making this opportunity suitable for both experienced and new candidates.

Qualifications

• Must own a motorcycle and have a valid driver’s license (Non-Pro / Pro).
• Preferably with a background in the 2-wheel industry or sales.
• Must be willing to work on-field.

Responsibilities

• Assist walk-in and scheduled applicants with their 2W loan inquiries.
• Ensure assigned sales targets are consistently achieved.
• Conduct customer briefings during unit release and loan signing.
• Perform field credit investigations and submit results within standard timelines.
• Conduct KYC checks, validate IDs, verify signatures, and assist with contract signing.
• Ensure complete submission of loan and dealer documents within the day or next day.
• Arrange and submit loan folders to SBF Head Office/SMU for safekeeping.
• Monitor customers’ first three installment payments.
• Encourage customers with delayed payments through SMS, calls, or courtesy visits.
• Provide updates to dealers regarding endorsed loan applications.
• Maintain strong business relationships with assigned dealers.
• Deliver excellent customer service for loan inquiries and application concerns.

Skills

Tech-savvy with mobile phones

Sales skills

Strong communication skills

Background in 2-wheel industry

Education

High School / SHS / Vocational / College undergrad or graduate

Job description

Qualifications

• High School / SHS / Vocational / College Undergrad or Graduate
• With or without experience (full training provided)
• Preferably with background in 2-wheel industry or sales
• Tech-savvy, especially with mobile phone usage

Mandatory Requirements

• Must own a motorcycle and have a valid driver’s license (Non-Pro / Pro)
• Must not have been employed by any SBFI partnered dealer within the last 1 year
• Must be willing to work on-field

Required Pre-Employment Documents

• NBI Clearance
• Medical Certificate (Fit to Work)
• Diploma / TOR / Form 137
• COC or COE

Responsibilities

• Assist walk-in and scheduled applicants with their 2W loan inquiries
• Ensure assigned sales targets are consistently achieved
• Conduct customer briefings during unit release and loan signing
• Perform field credit investigations and submit results within standard timelines
• Conduct KYC checks, validate IDs, verify signatures, and assist with contract signing
• Ensure complete submission of loan and dealer documents within the day or next day
• Arrange and submit loan folders to SBF Head Office/SMU for safekeeping
• Monitor customers’ first three installment payments
• Encourage customers with delayed payments through SMS, calls, or courtesy visits
• Provide updates to dealers regarding endorsed loan applications
• Maintain strong business relationships with assigned dealers
• Deliver excellent customer service for loan inquiries and application concerns