Field Operations & Dispatch Coordinator

Asticom Technology Inc; Nueva Ecija; On-site; PHP 268,000 - 424,000; Full time

Job summary

Asticom Technology Inc. is seeking a capabilities-focused operations associate in the Philippines. The role involves coordinating with customers and internal teams to schedule appointments, provide updates, and resolve operational issues.

You will maintain dispatch records, ensure compliance with policies and safety standards, and monitor team performance through KPIs. You will also contribute to reporting and process improvements by analyzing service data.

Qualifications

• Logical thinking skills
• Has good communication skills
• Team player
• Fast learner
• Digital savviness
• Strong written and verbal communication
• Computer skills (MS and GD Office)
• Attention to details
• Familiarity on O&M and Construction or any related fields
• Strong decision-making capability
• Ability to keep a positive attitude in a fast-paced environment

Responsibilities

• Coordinate with customers and internal teams to schedule appointments, provide updates, and resolve operational issues.
• Maintain dispatch records and ensure compliance with company policies, safety standards, and SLA requirements.
• Track team performance and productivity through workload monitoring, KPI reporting, and issue escalation.
• Support operational reporting and continuous improvement by analyzing service data and identifying process enhancements.

Skills

Logical thinking

Good communication

Team player

Fast learner

Digital savviness

Written and verbal communication

MS Office

Attention to details

Familiarity with O&M and Construction

Decision-making

Positive attitude

Tools

MS Office Suite

GD Office

Job description

Asticom Technology Inc. is seeking a capabilities-focused operations associate in the Philippines. The role involves coordinating with customers and internal teams to schedule appointments, provide updates, and resolve operational issues.

You will maintain dispatch records, ensure compliance with policies and safety standards, and monitor team performance through KPIs. You will also contribute to reporting and process improvements by analyzing service data.