Dispatch Coordinator

AIPI Acquire Intelligence Philippines Inc.; Pasig; On-site; PHP 250,000 - 360,000; Full time

Job summary

AIPI Acquire Intelligence Philippines Inc. Ortigas site, Pasig City is seeking a Dispatch Coordinator to manage transportation and warehousing services, handle inquiries, track orders, schedule appointments, and maintain data accuracy while ensuring information security.

The role requires excellent customer service, strong communication and organizational skills, and at least one year of back-end admin processing experience; a flexible, shifting schedule is required.

Qualifications

• Excellent customer service.
• Excellent written and verbal communication skills.
• Excellent organizational and time-management skills.
• Minimum one year of back-end admin processing experience.
• Strong multi-tasking ability.
• Ability to solve problems with minimal supervision.
• Fast learner of new workflows.
• Availability to work on a shifting schedule.

Responsibilities

• Handle broker and customer accounts, including assigning drivers to routes, directing pick-up and delivery of freight, monitoring driver locations, entering dispatch information into trucking software, finding road service for truck repairs, tracking orders and freight, transmitting information to brokers and customers, and resolving issues.
• Provide problem solutions with assigned drivers.
• Track drivers’ schedules and adjust unplanned paid time off.
• Track driver utilization to achieve target utilization levels and improve productivity.
• Oversee driver execution of assigned work.
• Enforce company policies, procedures, and code of conduct.
• Create an atmosphere of trust and teamwork that values contributions of all employees.
• Work until driver issues are resolved or a proper hand-off is made.
• Monitor deliveries and pickups for service failures; proactively alert driver managers.
• Secure workstation with password-protected screensaver and log off when unattended.
• Comply with the company’s security procedures and protect confidential information.

Skills

Customer service

Communication skills

Organization

Time management

Admin processing

Multi-tasking

Problem solving

Fast learner

Shifting schedule

Tools

Truck dispatch software

Job description

Dispatch Coordinator - Ortigas Site, Pasig City, Philippines

Reporting to: Team Leader.

As a Dispatch Coordinator, you will keep our customers and employees happy by managing transportation and warehousing services. You will handle inquiries, track orders, schedule appointments, and maintain data accuracy while ensuring compliance with information security and privacy policies.

Responsibilities

• Handle broker and customer accounts, including:
  • Assigning drivers to routes.
  • Directing pick‑up and delivery of freight.
  • Monitoring driver locations.
  • Entering dispatch information into trucking software.
  • Finding road service for truck repairs.
  • Tracking orders and freight.
  • Transmitting information to brokers and customers.
  • Finding solutions for changes or problems and issuing money orders.
  • Using satellites, telephones, and computers to communicate with drivers and track critical information.
• Provide problem solutions with assigned drivers.
• Track drivers’ schedules and adjust unplanned paid time off.
• Track driver utilization to achieve target utilization levels and improve productivity.
• Oversee driver execution of assigned work.
• Enforce company policies, procedures, and code of conduct.
• Create an atmosphere of trust and teamwork that values contributions of all employees.
• Work until driver issues are resolved or a proper hand‑off is made.
• Monitor deliveries and pickups for service failures; proactively alert driver managers.
• Secure workstation with password‑protected screensaver and log off when unattended.
• Comply with the company’s security procedures and protect confidential information.

Qualifications

• Excellent customer service skills.
• Excellent written and verbal communication skills.
• Excellent organizational and time‑management skills.
• Minimum one year of back‑end admin processing experience.
• Strong multi‑tasking ability.
• Ability to solve problems and work under minimal supervision.
• Fast learner of new workflows and tasks.
• Availability to work on a shifting schedule.

Success Indicators

• High customer satisfaction.
• Excellent feedback from customers.
• Achievement of KPIs.

Values

• Collaboration.
• Impact.
• Passion.
• Transparency.