Client Service & Project Coordination (Contract Ops)

Asticom Technology Inc; Makati; On-site; PHP 300,000 - 540,000; Full time

Job summary

Asticom Technology Inc. in Makati seeks a Project, Service Management professional to coordinate end-to-end customer service, onboarding, and post-sales operations, ensuring timely fulfillment of contracts and high-quality support.

The role serves as the primary liaison with internal teams and external stakeholders to manage service requests, contract implementation, customer switching, and regulatory compliance while driving improvements.

Qualifications

• Bachelor's degree in Engineering, Business Administration, Management, or related field.
• 1–2 years in customer service, account management, or post-sales operations.
• Experience in energy or power sector is a plus.
• Strong communication and problem-solving skills.

Responsibilities

• Manage customer accounts throughout the service lifecycle from onboarding to post-sales support.
• Coordinate contract implementation, activations, renewals, amendments.
• Monitor customer switching processes and ensure regulatory compliance.
• Serve as primary contact for inquiries and service requests.
• Coordinate with internal and external stakeholders to ensure seamless service delivery.
• Track service requests and SLAs, ensuring timely resolution.
• Maintain accurate records using CRM and document systems.
• Prepare reports on account status and service performance.
• Support compliance with energy regulations such as RCOA, GEOP, RAP.
• Identify process improvements.
• Perform other service management tasks as assigned.

Skills

Customer service

Account management

Contract fulfillment

Regulatory knowledge

CRM systems

Stakeholder management

English communication

Education

Bachelor's degree in Engineering, Business Administration, Management

Tools

CRM software

Microsoft Office

Job description

Asticom Technology Inc. in Makati seeks a Project, Service Management professional to coordinate end-to-end customer service, onboarding, and post-sales operations, ensuring timely fulfillment of contracts and high-quality support.

The role serves as the primary liaison with internal teams and external stakeholders to manage service requests, contract implementation, customer switching, and regulatory compliance while driving improvements.