Field Engineer

One Point Contact Inc.; Pasig; On-site; PHP 167,000 - 312,000; Full time

Job summary

One Point Contact Inc. seeks an ATM technician to install, configure, test, and maintain ATM machines at client sites, ensuring uptime, security, and reliable performance.

The role requires travel to banks, prompt service calls, reading schematics and manuals, and repairing mechanical, electronic, and network components; experience with NCR, Diebold, or Wincor models is a plus.

Qualifications

• Vocational or associate degree in electronics, information technology, or related field.
• Previous ATM technician or field service engineer experience is a plus.
• Strong technical and mechanical skills.
• Familiarity with ATM models (NCR, Diebold, Wincor) is advantageous.
• Ability to read schematics, wiring diagrams, and technical manuals.
• Good communication and interpersonal skills.
• Willingness to travel and work flexible hours or on-call shifts.

Responsibilities

• Install, configure, and test new ATM machines at client sites.
• Perform regular preventive maintenance to ensure ATM uptime and performance.
• Diagnose and repair mechanical, hardware, software, and network-related issues.
• Respond to service calls promptly and efficiently.
• Replace faulty components, such as card readers, dispensers, and printers.
• Maintain accurate service records and documentation for all maintenance work performed.
• Coordinate with banks, vendors, and internal teams for service updates and support.
• Monitor ATM networks and elevate issues as needed.
• Provide customer support and resolve complaints related to ATM services.
• Ensure compliance with safety, security, and operational procedures.

Skills

ATM maintenance

Field service experience

Customer service skills

Read schematics

Education

Vocational/Associate degree in electronics or IT

Job description

• Install, configure, and test new ATM machines at client sites
• Perform regular preventive maintenance to ensure ATM uptime and performance
• Diagnose and repair mechanical, hardware, software, and network-related issues
• Respond to service calls promptly and efficiently
• Replace faulty components, such as card readers, dispensers, and printers
• Maintain accurate service records and documentation for all maintenance work performed
• Coordinate with banks, vendors, and internal teams for service updates and support
• Monitor ATM networks and elevate issues as needed
• Provide customer support and resolve complaints related to ATM services
• Ensure compliance with safety, security, and operational procedures

Vocational or associate degree in electronics, information technology, or related field

Previous experience as an ATM technician or in a field service engineer role is a plus

Strong technical and mechanical skills

Familiarity with ATM models (e.g., NCR, Diebold, Wincor) is an advantage

Ability to read schematics, wiring diagrams, and technical manuals

Good communication and interpersonal skills

Willingness to travel and work flexible hours or on-call shifts