ATM Operations Support Specialist

Brink's Philippines; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

Brink's Philippines is seeking an ATM Operations Support Specialist to monitor ATMs, respond to customers by phone and email, and assist technicians in the field. You will troubleshoot, dispatch, and track ATM issues in a fast-paced office environment.

The role requires basic computer skills, proficiency with Outlook and Excel, and a proactive approach to monitoring and resolving ATM errors with minimal supervision.

Qualifications

• Basic computer skills and familiarity with common software.
• Proficiency in Outlook and Excel for daily tasks.
• Ability to monitor ATM status and respond promptly.
• Analytical approach to identify and resolve issues.

Responsibilities

• Troubleshoot, dispatch, and monitor ATMs via phone and internet.
• Follow up on technician dispatches from start to finish.
• Escalate dispatches when SLAs are breached.
• Provide professional support to customers and technicians.
• Perform related duties as needed within scope of practice.
• Compile daily status reports on customer accounts.

Skills

Basic computer knowledge

Microsoft Office (Outlook & Excel)

ATM monitoring

Troubleshooting mindset

Job description

About the role

The ATM Operations Support Specialist is primarily responsible for monitoring ATMs, responding to internal and external customers via phone and email, and providing technical support to technicians in the field.

What you'll be doing

• Troubleshoot, dispatch, and monitor ATMs via phone and internet in a office environment.
• Follow up on tech dispatches from creation through completion.
• Escalation of open dispatches when SLA is breached.
• Provide professional support to customers and technicians.
• Perform related duties as business needs present themselves, within your scope of practice
• Compile daily status reports on customer accounts.

What we're looking for

• Basic computer knowledge
• Basic knowledge of Microsoft Office programs (Outlook and Excel)
• Proactively monitor ATMs for errors with minimal supervision
• Troubleshooting ability and interest (ability to ask probing questions to discover the cause of an issue)