Field Machine Specialist – ATM/Cash Automation Installations

Dinero365, Inc.; Philippines; On-site; PHP 200,000 - 320,000; Full time

Job summary

Dinero365, Inc. is a fintech company specializing in cash automation and currency management, seeking a Machine Specialist to assist clients with CAM/ATM assembly, installation, operation, and training.

The role includes on-site support, troubleshooting, and basic maintenance to ensure client satisfaction via hotline or Freshdesk. Responsibilities cover routine incident resolution, documentation, and collaboration with senior staff to minimize downtime.

Qualifications

• Understanding of basic machine operations, troubleshooting, and maintenance.
• Willingness to travel nationally for client installations and maintenance.
• Basic familiarity with reading schematics and using documentation tools.

Responsibilities

• Resolve routine technical incidents and collaborate with senior team members for complex issues.
• Document troubleshooting steps and communicate with stakeholders.
• Troubleshoot and minimize downtime; ensure smooth machine operation.
• Provide on-site support for installation of machines at client locations.
• Trigger escalation procedures when service levels are at risk.
• Recommend and implement process improvements and technical standards.

Skills

Problem solving

Communication

Detail oriented

Organizational skills

Customer focus

Documentation

Mechanical skills

Travel willingness

Education

Electrical engineering background

Job description

Dinero365, Inc. is a fintech company specializing in cash automation and currency management, seeking a Machine Specialist to assist clients with CAM/ATM assembly, installation, operation, and training.

The role includes on-site support, troubleshooting, and basic maintenance to ensure client satisfaction via hotline or Freshdesk. Responsibilities cover routine incident resolution, documentation, and collaboration with senior staff to minimize downtime.