Field Customer Experience Specialist

Journeyhacks Travel and Tours Agency; Quezon City; On-site; PHP 234,000 - 391,000; Full time

Job summary

Journeyhacks Travel and Tours Agency in the Philippines seeks a proactive Customer Service Associate to be the first contact for clients in the field, delivering friendly support on-site or at customer locations.

You will handle inquiries, resolve issues, and ensure a positive experience, using strong communication, problem-solving, and the ability to work independently.

The role emphasizes attention to detail, time management, and basic product knowledge to assist clients effectively.

Qualifications

• Proven experience in customer service or field-based role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and manage time effectively.

Responsibilities

• Serve as the first point of contact for clients in the field, providing proactive customer service on-site or at client locations.

Skills

Communication skills

Interpersonal skills

Problem-solving

Education

Diploma or Bachelor's degree in Business or Communications or related field

Job description

Journeyhacks Travel and Tours Agency in the Philippines seeks a proactive Customer Service Associate to be the first contact for clients in the field, delivering friendly support on-site or at customer locations.

You will handle inquiries, resolve issues, and ensure a positive experience, using strong communication, problem-solving, and the ability to work independently.

The role emphasizes attention to detail, time management, and basic product knowledge to assist clients effectively.