Field Collections Officer Samar-Calbayog/Catbalogan, Eastern Samar

Salmon Group Ltd; Metro Manila; On-site; PHP 279,000 - 446,400; Full time

Job summary

Salmon Group Ltd in the Philippines is seeking a Field Collector Officer to visit clients' residences or businesses to collect overdue payments and negotiate arrangements. This on-the-road role requires strong interpersonal and negotiation skills, with experience in debt collection encouraged.

You will document visits, coordinate with the legal team when needed, and cover Luzon, Visayas and Mindanao regions.

Qualifications

• Experience in debt collection or a similar customer-facing role.
• Knowledge of financial or debt recovery processes is beneficial.
• Strong interpersonal, empathetic and persuasive communication abilities.
• Ability to negotiate payment arrangements and settlements with clients.
• Willing to operate across Luzon, Visayas and Mindanao regions.

Responsibilities

• Visit clients' residences or businesses to collect overdue payments.
• Negotiate payment arrangements with customers behind on bills.
• Maintain follow-up to ensure payment deadlines are met.
• Document visits and interactions clearly and accurately.
• Collaborate with the legal team for unresolved cases.

Skills

Debt collection

Interpersonal skills

Negotiation

Communication

Empathy

Field work

Job description

Company Overview

Salmon is a rapidly growing consumer fintech group, founded in July 2022, with the vision of building the leading credit‑led neobank in Southeast Asia. We chose the Philippines as our launch market and are now a licensed consumer lending company, currently working toward securing a full banking license (subject to BSP approval).

About The Role – Field Collector Officer

• Visit clients' residences or businesses to collect overdue payments.
• Negotiate payment arrangements with customers who are behind on their bills.
• Maintain follow‑up with clients to ensure payment deadlines are met.
• Document every visit and interaction with clients, ensuring accurate and up‑to‑date information.
• Collaborate with the legal team if legal action needs to be pursued for unresolved cases.

Requirements

• Experience in debt collection or a similar customer‑facing role.
• Previous experience in sales, customer service, or field‑based roles is an asset.
• Knowledge of financial or debt recovery processes is beneficial.
• Strong interpersonal skills and the ability to engage with clients in a professional, empathetic, and persuasive manner.
• Ability to handle difficult conversations and resolve conflicts and to negotiate payment arrangements and settlements with clients who may be resistant to paying.
• Luzon, Visayas, and Mindanao field collectors.

Experience

• Field collection: 1 year (Preferred)

Job Type: Full‑time

Work Location: On the road