Collections Team Leader: Drive Recovery & Performance

Ssg Philippines; Pasig; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Ssg Philippines is seeking a Team Manager, Collections to lead a dedicated team focused on timely recovery of outstanding receivables. You will drive strategy, coaching, and performance management while ensuring compliance with company policies.

The role requires 3+ years in collections management, strong leadership and negotiation skills, and a proactive approach to data-driven process improvement. Based in Pasig, the team collaborates across Sales, Finance, and Legal.

Qualifications

• Bachelor's degree in Business Administration, Finance, or a related field.
• 3+ years of collections management experience with a proven track record.
• Strong leadership, communication, and negotiation skills.
• Proficient in Microsoft Office and relevant collection tools.

Responsibilities

• Lead, coach, and evaluate a team of Collection Specialists.
• Develop and implement collection strategies to improve recovery rates.
• Ensure compliance with company policies and procedures.
• Generate reports on performance and trends.
• Collaborate with Sales, Finance, and Legal to optimize processes.

Skills

Team Leadership

Communication

Negotiation

Analytical Thinking

Problem Solving

Multitasking

Independent Work

Education

Bachelor's degree in Business Administration, Finance, or related field

Tools

CRM software

Collection software

Job description

Ssg Philippines is seeking a Team Manager, Collections to lead a dedicated team focused on timely recovery of outstanding receivables. You will drive strategy, coaching, and performance management while ensuring compliance with company policies.

The role requires 3+ years in collections management, strong leadership and negotiation skills, and a proactive approach to data-driven process improvement. Based in Pasig, the team collaborates across Sales, Finance, and Legal.