Field Collections & Asset Recovery Specialist

Eagle Eye Business & Collection Services Inc.; Philippines; On-site; PHP 223,000 - 335,000; Full time

Job summary

Eagle Eye Business & Collection Services Inc. in the Philippines seeks a proactive field collections agent to visit debtors, verify assets, and negotiate settlements. You will coordinate with the legal team for accounts needing action and maintain precise records of activities.

You'll work in the ISABELA (CAUAYAN, SANTIAGO, EUCHAGE) area, conducting skip tracing, asset recovery, and daily reporting to superiors and team groups. Strong communication and adherence to policy are essential.

Responsibilities

• Conduct field visits to clients with overdue accounts to collect payments, gather proof of payment, negotiate settlements, verify asset locations and assess repossession feasibility.
• Locate and recover company assets (e.g., vehicles or other collateral) from delinquent customers.
• Deliver collection notices, demand letters, and other necessary documents.
• Assess customers’ ability to pay and recommend appropriate actions.
• Coordinate with the legal team for accounts requiring legal action.
• Negotiate with customers to encourage voluntary surrender of assets when applicable.
• Maintain accurate records of collection efforts, payments received, and repossessed items.
• Safeguard repossessed assets and ensure proper documentation.
• Report daily collection and recovery activities to the immediate superior and to the respective Viber group.
• Escalate unresolved or problematic accounts and misconduct by subordinates to the immediate superior.
• Handle disputes and objections professionally while maintaining good customer relations.
• Conduct skip tracing and investigative efforts to locate assets and uncooperative clients.
• Maintain constant coordination and communication with the Account Analyst.
• Monitor assigned accounts and achieved collection and provision target.
• Follow all company policies and legal guidelines related to repossession procedures.
• Perform other related tasks assigned by the immediate superior.

Job description

Eagle Eye Business & Collection Services Inc. in the Philippines seeks a proactive field collections agent to visit debtors, verify assets, and negotiate settlements. You will coordinate with the legal team for accounts needing action and maintain precise records of activities.

You'll work in the ISABELA (CAUAYAN, SANTIAGO, EUCHAGE) area, conducting skip tracing, asset recovery, and daily reporting to superiors and team groups. Strong communication and adherence to policy are essential.