Field Recovery Specialist: Accounts & Assets

Eagle Eye Business and Collection Services, Inc.; Davao del Sur; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Performance Bonus

Anniversary Gifts

Life Insurance

HMO

Annual Company Trip

Free Meals

Job summary

Eagle Eye Business and Collection Services, Inc. seeks a determined professional for field collection and asset recovery. Responsibilities include visiting clients with overdue accounts, negotiating settlements, and locating assets while ensuring proper documentation and compliance.

The role requires coordinating with the legal team when necessary, maintaining records, and safeguarding repossessed items, with daily reporting to superiors.

Responsibilities

• 1. Conduct field visits to clients with overdue accounts to collect payments, gather proof of payment, negotiate settlements, verify asset locations and assess repossession feasibility.
• 2. Locate and recover company assets (e.g., vehicles or other collateral) from delinquent customers.
• 3. Deliver collection notices, demand letters, and other necessary documents.
• 4. Assess customers’ ability to pay and recommend appropriate actions.
• 5. Coordinate with the legal team for accounts requiring legal action.
• 6. Negotiate with customers to encourage voluntary surrender of assets when applicable.
• 7. Maintain accurate records of collection efforts, payments received, and repossessed items.
• 8. Safeguard repossessed assets and ensure proper documentation.
• 9. Report daily collection and recovery activities to the immediate superior and to the respective Viber group.
• 10. Escalate unresolved or problematic accounts and misconduct by subordinates to the immediate superior.
• 11. Handle disputes and objections professionally while maintaining good customer relations.
• 12. Conduct skip tracing and investigative efforts to locate assets and uncooperative clients.
• 13. Maintain constant coordination and communication with the Account Analyst.
• 14. Monitor assigned accounts and achieved collection and provision target.
• 15. Follow all company policies and legal guidelines related to repossession procedures.
• 16. Perform other related tasks assigned by the immediate superior.

Job description

Eagle Eye Business and Collection Services, Inc. seeks a determined professional for field collection and asset recovery. Responsibilities include visiting clients with overdue accounts, negotiating settlements, and locating assets while ensuring proper documentation and compliance.

The role requires coordinating with the legal team when necessary, maintaining records, and safeguarding repossessed items, with daily reporting to superiors.