Field Collection Staff

INGCOPH Traders Inc.; Guagua; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

Company motorcycle provided

Job summary

INGCOPH Traders Inc. in Guagua invites applications for a Field Collection Staff to support timely payments within the North Luzon area. This field-based role requires visiting customers, securing SOAs/ORs, and recording payments while coordinating with Finance, AR, Sales, and branches.

A valid driver's license and motorcycle are required, and a company motorcycle is provided. The ideal candidate has a Bachelor's degree and prior field-collections or AR experience, with strong communication,

Qualifications

• Bachelor's Degree in any discipline.
• Previous experience in field collections, AR, billing, or credit and collections.
• Familiar with SOA, ORs, collection documents and payment records.
• Knowledgeable in payment collection procedures and monitoring.
• Capable of coordinating with Finance, AR, Sales, and branch operations.
• Excellent communication, negotiation, and customer service skills.
• Proficient in MS Office, especially Excel, Word and Outlook.
• Comfortable using mobile devices for field reporting and coordination.
• Strong attention to detail and document management.
• Must possess a valid Professional Driver's License and be able to operate a motorcycle.
• Company-issued motorcycle will be provided for field assignments.
• Willing to travel extensively in North Luzon Area.
• Highly dependable, organized and able to work independently.
• Available to start immediately.

Responsibilities

• Visit customers within the assigned territory to facilitate collection of outstanding payments.
• Deliver and secure acknowledgment of SOAs and billing documents.
• Receive customer payments and document collections before endorsement to Finance.
• Maintain custody of collected funds, ORs, SOAs, and related documents.
• Coordinate with Accounts Receivable Team on payment updates and schedules.
• Provide field reports on visits, payment status, and collection progress.
• Support collection efforts by following up overdue accounts per schedule.
• Work with Sales Representatives and branch staff to execute collection activities.
• Prepare daily, weekly, and monthly accomplishment reports with supporting documents.
• Act as authorized representative for delivering/receiving collection documents.
• Provide operational support to nearby branches when not scheduled.
• Perform other field collection, coordination, and admin tasks as assigned.

Skills

Field collections

Accounts Receivable

Billing

Credit and collections

Communication skills

Negotiation

Customer service

Documentation

Microsoft Office

Education

Bachelor's Degree

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

POSITION: FIELD COLLECTION STAFF

Work Location: INGCO Guagua
Assigned Territory: North Luzon Area
Work Setup: Field-Based / Onsite

Skills & Qualifications

• Bachelor's Degree in any discipline

• Previous experience in field collections, Accounts Receivable (AR), billing, credit and collections, or similar field-based roles

• Familiar with handling Statements of Account (SOA), Official Receipts (ORs), collection documents, and payment-related records

• Knowledgeable in payment collection procedures, collection monitoring, and customer account follow-ups

• Capable of coordinating effectively with the Finance Department, Accounts Receivable Team, Sales Personnel, and branch operations

• Excellent communication, negotiation, and customer service skills

• Proficient in Microsoft Office Applications, especially Excel, Word, Outlook, and email communication

• Comfortable using mobile devices and digital communication tools for field reporting and coordination

• Strong attention to detail with excellent documentation and record-management skills

• Able to safeguard company funds, confidential documents, and collection records with integrity

• Must possess a valid Professional Driver's License and be capable of operating a motorcycle

• A company-issued motorcycle will be provided for official field assignments

• Willing to travel extensively throughout the North Luzon Area to conduct scheduled collection activities

• Highly dependable, organized, and able to work independently with minimal supervision

• Available to start immediately

Job Description

• Visit customers within the assigned territory to facilitate the timely collection of outstanding payments

• Deliver, present, and secure acknowledgment of Statements of Account (SOAs) and other billing documents

• Receive customer payments and ensure all collections are accurately documented before endorsement to the Finance and Accounting Department

• Maintain proper custody of collected funds, official receipts, SOAs, and other company-issued documents while performing field assignments

• Coordinate regularly with the Accounts Receivable Team regarding payment updates, customer visits, overdue accounts, and collection schedules

• Provide accurate field reports covering customer visits, payment status, collection accomplishments, and observations

• Support collection efforts by following up overdue accounts based on the assigned schedule

• Work closely with Sales Representatives and branch personnel to ensure efficient execution of collection activities

• Prepare and submit daily, weekly, and monthly accomplishment reports together with all required supporting documents

• Act as the company's authorized representative for delivering and receiving collection-related documents within the assigned area

• Provide operational assistance to nearby company-owned branches whenever field collection activities are not scheduled

• Perform other field collection, coordination, and administrative responsibilities assigned by management