Field Collection Agent | Multiple Location

Quess (Philippines) Corp; Metro Manila; Sur place; PHP 167 000 - 234 000; Plein temps

Résumé du poste

Quess (Philippines) Corp is seeking a Field Collection Agent to conduct field visits, negotiate payment plans, and secure timely collections while maintaining professionalism. This role emphasizes customer service and accurate reporting in a field-based setting.

The ideal candidate will have strong communication, the willingness to travel within Metro Manila and nearby areas, and a drive to meet collection targets. Prior collections or customer service experience is a plus.

Qualifications

• High School Graduate, SHS or college level.
• Experience in collections, customer service, sales, field work, or credit investigation is an advantage.
• Strong communication and negotiation skills.
• Willing to conduct fieldwork and travel within assigned areas.
• Familiar with using mobile applications and digital reporting tools.
• Honest, dependable, and goal-oriented.
• Valid driver’s license preferred.
• Own motorcycle or vehicle is an advantage but not required.

Responsabilités

• Conduct field visits to customer locations to collect outstanding payments.
• Negotiate payment arrangements and resolve account concerns professionally.
• Verify customer information, addresses, and account status during field visits.
• Submit daily collection reports and field activity updates.
• Maintain accurate records of collection efforts and customer interactions.
• Ensure compliance with company policies and collection procedures.
• Coordinate with the Collections Team regarding payment commitments and account updates.
• Meet assigned collection targets and productivity goals.

Connaissances

Communication skills

Negotiation skills

Honest and dependable

Goal-oriented

Willing to fieldwork and travel

Driver's license (preferred)

Formation

Education: High School / SHS / College Level

Outils

Mobile apps

Digital reporting tools

Description du poste

Join Our Team!

We are looking for a motivated and results-driven Field Collection Agent to support our growing operations. The ideal candidate will be responsible for conducting field visits, coordinating with customers regarding outstanding accounts, and ensuring timely collection of payments while maintaining professionalism and excellent customer service.

Job Responsibilities

• Conduct field visits to customer locations to collect outstanding payments.

• Negotiate payment arrangements and resolve account concerns professionally.

• Verify customer information, addresses, and account status during field visits.

• Submit daily collection reports and field activity updates.

• Maintain accurate records of collection efforts and customer interactions.

• Ensure compliance with company policies and collection procedures.

• Coordinate with the Collections Team regarding payment commitments and account updates.

• Meet assigned collection targets and productivity goals.

Qualifications

• High School Graduate, Senior High School Graduate, or College Level.

• Previous experience in collections, customer service, sales, field work, credit investigation, or related roles is an advantage.

• Strong communication and negotiation skills.

• Willing to conduct fieldwork and travel within assigned areas.

• Familiar with using mobile applications and digital reporting tools.

• Honest, dependable, and goal-oriented.

• Must possess a valid driver's license (preferred).

• Own motorcycle or vehicle is an advantage but not required.

Job Details

Job Type: Full-time
Work Setup: Field-Based
Location: Metro Manila / Nearby Provinces
Industry: Financial Services / Collections