Field Collection Officer - Pampanga

BillEase; Philippines; On-site; PHP 201,000 - 357,000; Full time

Job summary

Billease in the Philippines seeks a Field Collections Specialist to contact delinquent customers, discuss account status, and assess each story to propose practical repayment options.

Responsibilities include following up on promised repayments, escalating uncooperative cases to Legal, and working to recover past due amounts while maintaining customer respect. Must have a valid driving license and own a motorcycle, and be computer literate.

Qualifications

• Field collection experience is required.
• Must have a valid driving license and own motorcycle.
• Computer literacy is required.

Responsibilities

• Contacts delinquent customers to discuss account status.
• Inform and assess the customer's story and suggest a beneficial solution.
• Follow up on repayments promises customers of past due payment.
• Identify and escalate uncooperative customers to Legal.

Skills

Field collections experience

Valid driving license

Owns a motorcycle

Computer literate

Job description

About us

Billease offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. It's essential for us to embody the core of our brand name Billease, a combination of "bill" and "ease," pronounced bilis, which means speed or swiftness in Filipino.

Discover more about us here: https://billease.ph/about-us

The Job

• Contacts delinquent customers to discuss account status.
• Inform and assess the customer's story and suggest a beneficial solution.
• Follow up on repayments promises customers of past due payment.
• Identify and escalation uncooperative customers to Legal.

The Ideal Candidate

• Field collection experience is required
• Has a valid/updated Driving License and should own a motorcycle
• Computer literate