Field Collection Officer in Valenzuela

BillEase; Valenzuela; On-site; PHP 180,000 - 240,000; Full time

Job summary

BillEase is seeking a field collections specialist based in Valenzuela to contact delinquent customers, assess their stories, and propose workable repayment solutions. The role emphasizes understanding each customer’s circumstances and guiding them toward feasible payment plans.

Applicants should have a valid driving license and motorcycle, plus solid skills in MS Office and Google Suite to track accounts, document conversations, and escalate unresolved cases to Legal when needed.

Qualifications

• Field collection experience is required.
• Residence in Valenzuela City is preferred.
• Must have a valid driving license and own a motorcycle.
• Proficiency with MS Office and Google Suite.

Responsibilities

• Contact delinquent customers to discuss account status.
• Inform and assess the customer's story and suggest a beneficial solution.
• Follow up on repayment promises for past due payments.
• Identify and elevate uncooperative customers to Legal.

Tools

MS Office

Job description

About Us

Billease offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both online and offline. It's essential for us to embody the core of our brand name Billease, a combination of \"bill\" and \"ease\", pronounced bilis, which means speed or swiftness in Filipino.

Discover more about us here: https://billease.ph/about-us

The Job

• Contact delinquent customers to discuss account status.

• Inform and assess the customer's story and suggest a beneficial solution.

• Follow up on repayment promises for past due payments.

• Identify and elevate uncooperative customers to Legal.

The Ideal Candidate

• You Live in VALENZUELA

• Field collection experience is required

• Has a valid/updated Driving License and should own a motorcycle

• Computer literate: know how to do basic MS Office, Google Suite applications