Field Analyst (Field Collector)

Eagle Eye Business & Collection Services Inc.; Cagayan Valley; On-site; PHP 201,000 - 279,000; Full time

Job summary

Eagle Eye Business & Collection Services Inc. is seeking a field collector to visit clients with overdue accounts across the region and to gather proof of payment and negotiate settlements.

You will locate and recover assets, deliver notices, assess ability to pay, and coordinate with the legal team for accounts requiring action, while maintaining careful records. The role requires owning a motorcycle, a valid driver's license, willingness to travel within the area, and strong communication and

Qualifications

• Must own a motorcycle.
• Must have a valid driver's license.
• Willing to conduct fieldwork and travel within the assigned area.
• Responsible, reliable, and hardworking.
• Good communication and interpersonal skills.
• Familiarity with the assigned area is an advantage.
• Willing to start as soon as possible.

Responsibilities

• Conduct field visits to collect payments and gather proof of payment.
• Locate and recover assets from delinquent customers.
• Deliver collection notices, demand letters, and other documents.
• Assess customers' ability to pay and propose actions.
• Coordinate with the legal team for accounts needing legal action.
• Negotiate for voluntary surrender of assets when feasible.
• Maintain accurate records of collection efforts and repossessed items.
• Safeguard repossessed assets and document them properly.
• Report daily activities to your supervisor and relevant channels.
• Escalate unresolved accounts and misconduct to superiors.
• Handle disputes professionally while maintaining customer relations.
• Conduct skip tracing to locate assets and uncooperative clients.
• Maintain communication with the Account Analyst.
• Monitor assigned accounts and target achievement.
• Follow all policies and legal guidelines on repossession procedures.
• Perform other related tasks as assigned.

Skills

Motorcycle ownership

Valid driver's license

Fieldwork willingness

Communication

Interpersonal skills

Area familiarity

ASAP start

Job description

1. Conduct field visits to clients with overdue accounts to collect payments, gather proof of payment, negotiate settlements, verify asset locations and assess repossession feasibility.

2. Locate and recover company assets (e.g., vehicles or other collateral) from delinquent customers.

3. Deliver collection notices, demand letters, and other necessary documents.

4. Assess customers' ability to pay and recommend appropriate actions.

5. Coordinate with the legal team for accounts requiring legal action.

6. Negotiate with customers to encourage voluntary surrender of assets when applicable.

7. Maintain accurate records of collection efforts, payments received, and repossessed items.

8. Safeguard repossessed assets and ensure proper documentation.

9. Report daily collection and recovery activities to the immediate superior and to the respective Viber group.

10. Escalate unresolved or problematic accounts and misconduct by subordinates to the immediate superior.

11. Handle disputes and objections professionally while maintaining good customer relations.

12. Conduct skip tracing and investigative efforts to locate assets and uncooperative clients.

13. Maintain constant coordination and communication with the Account Analyst.

14. Monitor assigned accounts and achieved collection and provision target.

15. Follow all company policies and legal guidelines related to repossession procedures.

16. Perform other related tasks assigned by the immediate superior.

Qualifications:

• Must own a motorcycle
• Must have a valid driver's license
• Willing to conduct fieldwork and travel within the assigned area
• Responsible, reliable, and hardworking
• Good communication and interpersonal skills
• Familiarity with the assigned area is an advantage
• Willing to start as soon as possible

Work Location: On the road