Fidelity Fund Coordinator (Contract) – Claims Admin

Hammerjack; Metro Manila; On-site; PHP 335,000 - 603,000; Full time

Benefits offered by this job

Modern workspaces

Complimentary onsite meals

Flowing coffee and drinks

Job summary

Hammerjack in the Philippines seeks a Fidelity Fund Coordinator to support claims administration and record-keeping for Australian and US clients. You will guide builders through applications, renewals, and certificates, and assist homeowners through the claims process with meticulous data management.

The role is fully onsite with a focus on accurate systems, monthly reporting, and coordination with Assessors and Finance. Strong English and CRM skills are essential.

Qualifications

• 2+ years in administration, claims support, insurance, or customer service.
• Experience in application processing, renewals, and claims documentation.
• Knowledge of insurance claims processes and compliance requirements.
• Strong customer service and stakeholder coordination skills.
• Proficiency in CRM systems, Microsoft Office, and financial software.
• Experience in invoicing, payment tracking, and records management.
• Ability to prepare management reports, audit documentation, and financial records.
• Excellent written and verbal English communication skills.
• Strong organisation, attention to detail, and the ability to work independently.
• Familiarity with the Australian insurance, construction, or building industry is advantageous.

Responsibilities

• Be the First Point of Contact: Respond to builder and non-member enquiries about the Fidelity Fund by phone and email.
• Keep Applications Moving: Issue application, renewal, and upgrade documentation, and review applications for completeness before they go to the external assessor.
• Partner with the Assessor: Liaise with the Fund Assessor, issue approval outcomes, and maintain accurate records.
• Coordinate the Details: Arrange meetings and inspections as required—no need to attend inspections, as the Building Advisor does that.
• Own the Certificates: Issue Fidelity Fund certificates and invoices, process certificate payments, keep accurate records, and close certificates upon project completion.
• Open the Door to Support: Provide leads to the Membership team and Master Builders Insurance Brokers, and support builder access to the client portal.
• Answer with Care: Respond to homeowner enquiries about claims by phone or email, depending on how they contact us.
• Guide the Claim: Issue claim forms and supporting information, and communicate claim outcomes clearly.
• Handle Excess Payments: Process excess payments and issue invoices remotely.
• Track the Costs: Maintain accurate records of claim costs.
• Close the Loop on Payouts: Coordinate payment of approved claims with the Finance Officer and Building Advisor.
• Call Back the Same Day: Comply with the company's same-day call back policy.
• Keep the Systems Clean: Maintain the accuracy of all systems and records, including the CRM and financial systems.
• Work with the Experts: Liaise with the Fund Assessor and Actuary and respond to their queries.
• Report with Confidence: Prepare monthly reporting for management, and reports and documentation for the Board of Trustees.
• Stay Audit-Ready: Assist with audit processes and auditor queries.
• Coordinate IT Matters: Manage IT-related matters for the Fidelity Fund and liaise with providers.
• Show Up for the Trustees: Attend Trustee meetings as required.
• Tell the Fund's Story: Support content generation for Fund marketing.
• Stay Audit-Ready: Assist with audit processes and auditor queries.

Skills

Administration experience

Claims support

Customer service

CRM proficiency

Microsoft Office

Financial software

Tools

CRM systems

Microsoft Office

Financial software

Job description

Hammerjack in the Philippines seeks a Fidelity Fund Coordinator to support claims administration and record-keeping for Australian and US clients. You will guide builders through applications, renewals, and certificates, and assist homeowners through the claims process with meticulous data management.

The role is fully onsite with a focus on accurate systems, monthly reporting, and coordination with Assessors and Finance. Strong English and CRM skills are essential.