Fidelity Fund Coordinator — Claims Admin (Onsite)

hammerjack Pty Ltd; Makati; On-site; PHP 420,000 - 640,000; Full time

Benefits offered by this job

Great Place To Work recognition

Complimentary onsite meals

Café bar access

Health insurance from day 1

Job summary

hammerjack Pty Ltd is seeking a Fidelity Fund Coordinator to support the Technical Advisor in all aspects of claims administration, guiding builders through applications, renewals, and certificates, and assisting homeowners through the claims process. This role emphasizes accuracy, timely responses, and strong documentation within a busy fund operations team.

The position is fully onsite in the Philippines, with responsibilities across applications, renewals, and certificate management, plus

Qualifications

• 2+ years in administration, claims support, insurance, or customer service.
• Experience in application processing, renewals, and claims documentation.
• Knowledge of insurance claims processes and compliance requirements.
• Strong customer service and stakeholder coordination skills.
• Proficiency in CRM systems, Microsoft Office, and financial software.
• Experience in invoicing, payment tracking, and records management.
• Ability to prepare management reports, audit documentation, and financial records.
• Excellent written and verbal English communication skills.
• Strong organisation, attention to detail, and the ability to work independently.
• Familiarity with the Australian insurance, construction, or building industry is advantageous.

Responsibilities

• Be the First Point of Contact for builders via phone and email.
• Process applications, renewals, and upgrade documentation.
• Liaise with the Fund Assessor and issue outcomes.
• Coordinate meetings and inspections as required.
• Issue Fidelity Fund certificates and invoices; process payments.
• Provide leads to the Membership team and Master Builders Insurance Brokers; support client portal access.
• Answer homeowner enquiries and guide the claim process.
• Process excess payments and issue invoices remotely; onsite staff collect if needed.
• Maintain accurate records of claim costs.
• Coordinate payment of approved claims with Finance Officer and Building Advisor.
• Maintain CRM and financial systems.
• Assist with audit processes and auditor queries.
• Attend Trustee meetings as required.
• Support content generation for Fund marketing.

Skills

Administration

Claims support

Customer service

CRM systems

Microsoft Office

Financial software

Invoicing

Reporting

English communication

Attention to detail

Independent work

Tools

CRM systems

Job description

hammerjack Pty Ltd is seeking a Fidelity Fund Coordinator to support the Technical Advisor in all aspects of claims administration, guiding builders through applications, renewals, and certificates, and assisting homeowners through the claims process. This role emphasizes accuracy, timely responses, and strong documentation within a busy fund operations team.

The position is fully onsite in the Philippines, with responsibilities across applications, renewals, and certificate management, plus