Insurance Admin (Project-based)

Hammerjack; Metro Manila; On-site; PHP 335,000 - 603,000; Full time

Benefits offered by this job

Modern workspaces

Complimentary onsite meals

Flowing coffee and drinks

Job summary

Hammerjack in the Philippines seeks a Fidelity Fund Coordinator to support claims administration and record-keeping for Australian and US clients. You will guide builders through applications, renewals, and certificates, and assist homeowners through the claims process with meticulous data management.

The role is fully onsite with a focus on accurate systems, monthly reporting, and coordination with Assessors and Finance. Strong English and CRM skills are essential.

Qualifications

• 2+ years in administration, claims support, insurance, or customer service.
• Experience in application processing, renewals, and claims documentation.
• Knowledge of insurance claims processes and compliance requirements.
• Strong customer service and stakeholder coordination skills.
• Proficiency in CRM systems, Microsoft Office, and financial software.
• Experience in invoicing, payment tracking, and records management.
• Ability to prepare management reports, audit documentation, and financial records.
• Excellent written and verbal English communication skills.
• Strong organisation, attention to detail, and the ability to work independently.
• Familiarity with the Australian insurance, construction, or building industry is advantageous.

Responsibilities

• Be the First Point of Contact: Respond to builder and non-member enquiries about the Fidelity Fund by phone and email.
• Keep Applications Moving: Issue application, renewal, and upgrade documentation, and review applications for completeness before they go to the external assessor.
• Partner with the Assessor: Liaise with the Fund Assessor, issue approval outcomes, and maintain accurate records.
• Coordinate the Details: Arrange meetings and inspections as required—no need to attend inspections, as the Building Advisor does that.
• Own the Certificates: Issue Fidelity Fund certificates and invoices, process certificate payments, keep accurate records, and close certificates upon project completion.
• Open the Door to Support: Provide leads to the Membership team and Master Builders Insurance Brokers, and support builder access to the client portal.
• Answer with Care: Respond to homeowner enquiries about claims by phone or email, depending on how they contact us.
• Guide the Claim: Issue claim forms and supporting information, and communicate claim outcomes clearly.
• Handle Excess Payments: Process excess payments and issue invoices remotely.
• Track the Costs: Maintain accurate records of claim costs.
• Close the Loop on Payouts: Coordinate payment of approved claims with the Finance Officer and Building Advisor.
• Call Back the Same Day: Comply with the company's same-day call back policy.
• Keep the Systems Clean: Maintain the accuracy of all systems and records, including the CRM and financial systems.
• Work with the Experts: Liaise with the Fund Assessor and Actuary and respond to their queries.
• Report with Confidence: Prepare monthly reporting for management, and reports and documentation for the Board of Trustees.
• Stay Audit-Ready: Assist with audit processes and auditor queries.
• Coordinate IT Matters: Manage IT-related matters for the Fidelity Fund and liaise with providers.
• Show Up for the Trustees: Attend Trustee meetings as required.
• Tell the Fund's Story: Support content generation for Fund marketing.
• Stay Audit-Ready: Assist with audit processes and auditor queries.

Skills

Administration experience

Claims support

Customer service

CRM proficiency

Microsoft Office

Financial software

Tools

CRM systems

Microsoft Office

Financial software

Job description

JOB TITLE – FIDELITY FUND COORDINATOR

Keep the Fund running smoothly.

We're looking for an organised, detail-driven Fidelity Fund Coordinator who thrives on turning paperwork into progress—the dependable support behind a busy claims team. If you love keeping builders, homeowners, and assessors well-informed and every record spot on, you'll fit right in.

Work Setup:

Fully onsite

Role Overview

As our Fidelity Fund Coordinator, you'll support the Technical Advisor in all aspects of claims administration—a remote, administrative role at the heart of the Fund. You'll guide builders through applications, renewals, and certificates, support homeowners through the claims process, and keep every system and record accurate, so the Fund runs reliably for everyone it serves.

Key Responsibilities

Builders

• Be the First Point of Contact: Respond to builder and non-member enquiries about the Fidelity Fund by phone and email. If builders visit onsite, other staff will take their initial details and pass them on to you.

• Keep Applications Moving: Issue application, renewal, and upgrade documentation, and review applications for completeness before they go to the external assessor.

• Partner with the Assessor: Liaise with the Fund Assessor, issue approval outcomes, and maintain accurate records.

• Coordinate the Details: Arrange meetings and inspections as required—no need to attend inspections, as the Building Advisor does that.

• Own the Certificates: Issue Fidelity Fund certificates and invoices, process certificate payments, keep accurate records, and close certificates upon project completion.

• Open the Door to Support: Provide leads to the Membership team and Master Builders Insurance Brokers, and support builder access to the client portal.

Homeowners

• Answer with Care: Respond to homeowner enquiries about claims by phone or email, depending on how they contact us.

• Guide the Claim: Issue claim forms and supporting information, and communicate claim outcomes clearly.

• Handle Excess Payments: Process excess payments and issue invoices remotely. Payments can't be taken remotely, so onsite staff will collect them.

• Track the Costs: Maintain accurate records of claim costs.

• Close the Loop on Payouts: Coordinate payment of approved claims with the Finance Officer and Building Advisor.

Other

• Call Back the Same Day: Comply with the company's same-day call back policy.

• Keep the Systems Clean: Maintain the accuracy of all systems and records, including the CRM and financial systems.

• Work with the Experts: Liaise with the Fund Assessor and Actuary and respond to their queries.

• Report with Confidence: Prepare monthly reporting for management, and reports and documentation for the Board of Trustees.

• Stay Audit-Ready: Assist with audit processes and auditor queries.

• Coordinate IT Matters: Manage IT-related matters for the Fidelity Fund and liaise with providers.

• Show Up for the Trustees: Attend Trustee meetings as required.

• Tell the Fund's Story: Support content generation for Fund marketing.

Skills & Experience

• 2+ years in administration, claims support, insurance, or customer service.

• Experience in application processing, renewals, and claims documentation.

• Knowledge of insurance claims processes and compliance requirements.

• Strong customer service and stakeholder coordination skills.

• Proficiency in CRM systems, Microsoft Office, and financial software.

• Experience in invoicing, payment tracking, and records management.

• Ability to prepare management reports, audit documentation, and financial records.

• Excellent written and verbal English communication skills.

• Strong organisation, attention to detail, and the ability to work independently.

• Familiarity with the Australian insurance, construction, or building industry is advantageous.

What’s in It for You

• Recognised by Great Place To Work: Ranked #8 Best Workplace in the Philippines and #3 Best Workplace in IT-BPM in the Medium category for 2026.

• Work That Fits Real Life: Roles aligned with Australian and US clients, with day and night shift options plus WFH, hybrid and office-based setups depending on the role.

• Room to Grow: Structured onboarding and ongoing Learning & Development programs that help employees build skills, strengthen capability and prepare for broader responsibilities.

• Health Cover From Day 1: Health insurance coverage from Day 1 plus dependent coverage, giving employees and their families added peace of mind from the start.

• Clear Pay, Clear Expectations: Compensation aligned with the role and experience, supported by clear responsibilities and expectations from the outset.

• Work That Connects You to the Client: Work directly with international businesses as part of a dedicated team that operates as an extension of their business.

• Support Beyond Day 1: Our People & Culture and support teams stay involved beyond onboarding, providing day-to-day guidance, employee support, engagement and recognition throughout the employee experience.

Plus the everyday extras:

Modern workspaces, complimentary onsite meals, flowing coffee and drinks at our café bar, additional time off and tenure incentives.

About Us

At hammerjack, we connect skilled professionals in the Philippines with growing businesses across Australia and beyond—building teams that work as true extensions of our clients. We're proud to be named among the Fortune 100 Best Workplaces in Southeast Asia and ranked the 8th Best Workplace in the Philippines.

Our Impact

Our people aren't outsourced—they're embedded. With aligned tools, shared goals, and real accountability, they deliver at the same standard and pace as onshore teams while building long-term careers they're proud of, across accounting, tech, admin, and marketing.