Onsite Fidelity Fund Claims & Admin Coordinator

hammerjack; Angeles; On-site; PHP 279,000 - 502,000; Full time

Benefits offered by this job

Health insurance

Onsite meals

Café bar

Job summary

hammerjack is seeking a Fidelity Fund Coordinator to support a busy claims team. You will guide builders and homeowners through applications and claims, maintain records, and coordinate with the Fund Assessor and Finance Officer.

This is a fully onsite role in the Philippines, with a focus on accurate documentation and timely responses. The ideal candidate has 2+ years in admin or claims support, strong English skills, and experience with CRM and financial software.

Qualifications

• 2+ years in administration, claims support, insurance, or customer service.
• Experience in application processing, renewals, and claims documentation.
• Knowledge of insurance claims processes and compliance requirements.
• Strong customer service and stakeholder coordination skills.

Responsibilities

• Be the first point of contact for builders and homeowners via phone and email.
• Issue documentation for applications, renewals, and upgrades and verify completeness.
• Liaise with the Fund Assessor and maintain accurate records.
• Coordinate meetings and inspections as required.
• Issue certificates and invoices, process payments, and close records.
• Prepare monthly management reports and board documentation.

Skills

Administration

Claims support

Customer service

CRM systems

MS Office

Financial software

Invoicing

Report writing

English communication

Australian insurance industry

Tools

CRM software

Microsoft Excel

Financial software

Job description

hammerjack is seeking a Fidelity Fund Coordinator to support a busy claims team. You will guide builders and homeowners through applications and claims, maintain records, and coordinate with the Fund Assessor and Finance Officer.

This is a fully onsite role in the Philippines, with a focus on accurate documentation and timely responses. The ideal candidate has 2+ years in admin or claims support, strong English skills, and experience with CRM and financial software.