Healthcare Claims Helpdesk Lead

Hammerjack Pty Ltd; Philippines; On-site; PHP 670,000 - 1,339,000; Full time

Job summary

Hammerjack Pty Ltd in the Philippines is seeking an Associate Manager for Group Support/Claims to lead the Helpdesk team, troubleshoot access and system issues, and assist with portal registration and self-service tools. The role requires 3 years in healthcare claims or related support, strong decision-making, and proficiency with Word/Excel/Teams, with periodic onsite work at One Ayala Makati.

Strong leadership and communication skills are essential to manage priorities, deliver reporting, and

Qualifications

• 3 years in healthcare claims, membership or billing, or managerial helpdesk with customer service focus.
• Decisions must be made within a scope when guidelines are absent.
• Strong organizational and analytical skills in a fast-paced setting.
• Proficient with Word and Excel; familiar with Microsoft Teams.

Responsibilities

• Lead Helpdesk phone support team and troubleshoot access and system issues.
• Assist with portal registration and navigation of membership/billing self-service tools.
• Manage reporting tasks and provide training support.
• Oversee day-to-day responsibilities and support special projects; meet deadlines and priorities.

Skills

US Healthcare claims

Independent problem solving

Self-starter

Leadership & communication

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

Job description

Hammerjack Pty Ltd in the Philippines is seeking an Associate Manager for Group Support/Claims to lead the Helpdesk team, troubleshoot access and system issues, and assist with portal registration and self-service tools. The role requires 3 years in healthcare claims or related support, strong decision-making, and proficiency with Word/Excel/Teams, with periodic onsite work at One Ayala Makati.

Strong leadership and communication skills are essential to manage priorities, deliver reporting, and