Fiber & Network Tech Support Specialist - Customer Care Pro

Universal Access and Systems Solutions Inc.; San Fernando; On-site; PHP 223,000 - 357,000; Full time

Job summary

Universal Access and Systems Solutions Inc. is seeking a Technical Support Representative in Pampanga to provide excellent customer service via phone, email, or chat. The role involves handling inbound calls, using various tools, and resolving issues from start to finish.

The ideal candidate has strong English communication, basic fiber optics and network troubleshooting knowledge, and a customer-focused mindset. Prior BPO experience is a plus.

Qualifications

• The ideal candidate has strong English communication, basic fiber optics and network troubleshooting knowledge, and a customer-focused mindset.

Responsibilities

• Provide excellent customer service via phone, email, or chat.
• Handle inbound calls and resolve issues from start to finish.
• Use various tools to troubleshoot and resolve customer problems.

Skills

Strong English communication

Fiber optics knowledge

Network troubleshooting

Customer-focused mindset

Job description

Universal Access and Systems Solutions Inc. is seeking a Technical Support Representative in Pampanga to provide excellent customer service via phone, email, or chat. The role involves handling inbound calls, using various tools, and resolving issues from start to finish.

The ideal candidate has strong English communication, basic fiber optics and network troubleshooting knowledge, and a customer-focused mindset. Prior BPO experience is a plus.