Technical Support Representative

Universal Access and Systems Solutions Inc.; San Fernando; On-site; PHP 268,000 - 402,000; Full time

Job summary

Universal Access and Systems Solutions Inc. is seeking a Technical Support Representative to deliver excellent service by handling complaints and inquiries via phone, email, or chat.

The role emphasizes ownership of technical issues and proactive communication with customers. The position requires strong customer orientation, good English skills, and basic knowledge in network troubleshooting and fiber optics technology, with or without prior call center experience.

Qualifications

• Customer-oriented, enthusiastic and courteous.
• Average written and verbal English proficiency.
• Has analytical troubleshooting skills.

Responsibilities

• Handle inbound customer service calls and inquiries.
• Interfacing with various tools and systems as required.
• Resolve customer questions through call or chat in a timely manner.
• Provide information about products and services.
• Review and select standard responses for answers or solutions.
• Review or make changes to customer accounts.
• Take ownership of technical issues from start to finish.
• Compose thoughtful, personalized responses to customer requests.

Skills

Customer service

Effective communication

Analytical troubleshooting

Problem ownership

Enrollment in English proficiency

Education

Senior High School Graduate

College Undergraduate

Job description

Job Overview

Technical Support Representative is responsible for providing excellent customer service by addressing complaints and inquiries through phone, email, or chat.

Location

Pampanga

Responsibilities

• Handle inbound customer service calls
• Interfacing with various tools and systems as required.
• Effectively resolve customer questions through call or chat in a considerate and timely manner.
• Provide information about products and services
• Review and select standard responses for answers or solution
• Review or make changes to customer accounts
• Take ownership of technical issues and customer's problem from the beginning to end.
• Compose thoughtful, personalized responses to a variety of customer requests.

Qualifications

• At least Senior High School Graduate or College Undergraduate
• With or without call center experience
• Customer-oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.
• Average written and verbal English proficiency.
• Has analytical troubleshooting skills
• Basic knowledge in Fiber Optics Technology.
• Knowledge in Basic Network troubleshooting.
• Basic knowledge about the Internet
• Experienced in a BPO is a plus.