Fiber And Network Tech Support Specialist - Customer Care Pro

Universal Access and Systems Solutions Inc.; San Fernando; On-site; PHP 268,000 - 402,000; Full time

Job summary

Universal Access and Systems Solutions Inc. is seeking a Technical Support Representative in Pampanga to provide excellent customer service via phone, email, or chat. The role involves handling inbound calls, using various tools, and resolving issues from start to finish.

The ideal candidate has strong English communication, basic fiber optics and network troubleshooting knowledge, and a customer-focused mindset. Prior BPO experience is a plus.

Qualifications

• Strong English communication skills.
• Basic fiber optics and network troubleshooting knowledge.
• Customer-focused mindset; prior BPO experience is a plus.

Responsibilities

• Handle inbound calls, emails, and chats to resolve issues from start to finish.
• Provide excellent customer service via phone, email, or chat using various tools.

Skills

English communication

Fiber optics knowledge

Network troubleshooting

Customer service

Job description

Job Description:

Universal Access and Systems Solutions Inc. is seeking a Technical Support Representative in Pampanga to provide excellent customer service via phone, email, or chat. The role involves handling inbound calls, using various tools, and resolving issues from start to finish.

The ideal candidate has strong English communication, basic fiber optics and network troubleshooting knowledge, and a customer-focused mindset. Prior BPO experience is a plus.