Technical Support Specialist: Fiber & Network Helpdesk

Universal Access and Systems Solutions Inc.; San Fernando; On-site; PHP 201,000 - 312,000; Full time

Job summary

Universal Access and Systems Solutions Inc. is seeking a Technical Support Representative in Pampanga to provide excellent customer service via phone, email, or chat. The role involves handling inbound calls, using various tools, and resolving issues from start to finish.

The ideal candidate has strong English communication, basic fiber optics and network troubleshooting knowledge, and a customer-focused mindset. Prior BPO experience is a plus.

Qualifications

• Good English communication.
• Basic fiber optics knowledge.
• Customer-focused mindset.

Responsibilities

• Handle inbound calls, emails, or chats.
• Use various tools to troubleshoot and resolve issues.
• Resolve issues from start to finish.

Skills

English proficiency

Customer service

Problem solving

Job description

Universal Access and Systems Solutions Inc. is seeking a Technical Support Representative in Pampanga to provide excellent customer service via phone, email, or chat. Duties include handling inbound calls, using various tools, and resolving issues from start to finish.

The role requires good English communication, basic fiber optics and network troubleshooting knowledge, and a customer-focused mindset. Prior BPO experience is a plus.