Telecom Network Support Engineer

HGS Offshore Staffing Solutions (HGS OSS); Metro Manila; On-site; PHP 360,000 - 520,000; Full time

Job summary

HGS Offshore Staffing Solutions (HGS OSS) in Metro Manila is seeking an experienced Technical Support Specialist to assist customers with internet, cable, and voice services, and to respond promptly via phone, email, or chat.

Responsibilities include diagnosing network connectivity issues, configuring modems/routers, supporting VoIP setups, documenting each interaction in the ticketing system, escalating complex problems, and collaborating with engineering to improve service reliability.

Qualifications

• Bachelor's degree or equivalent experience required.
• 3–5 years in technical support or telecom services.
• Strong knowledge of networking protocols (IP/TCP).
• Experience with VoIP and modem/router configurations.

Responsibilities

• Respond promptly to customer inquiries via phone, email, or chat.
• Assist customers with internet, cable, and voice services.
• Diagnose and resolve network connectivity issues and outages.
• Configure modems/routers and VoIP setups.
• Document interactions and resolutions in the ticketing system.
• Escalate unresolved issues to higher-level teams.
• Collaborate with internal teams to improve support processes.

Skills

Network troubleshooting

VoIP

Customer service

Modem/Router configuration

Ticketing/documentation

Education

Bachelor's degree in Information Technology, Telecommunications, Computer Science, or related field

Equivalent relevant work experience considered

Job description

HGS Offshore Staffing Solutions (HGS OSS) in Metro Manila is seeking an experienced Technical Support Specialist to assist customers with internet, cable, and voice services, and to respond promptly via phone, email, or chat.

Responsibilities include diagnosing network connectivity issues, configuring modems/routers, supporting VoIP setups, documenting each interaction in the ticketing system, escalating complex problems, and collaborating with engineering to improve service reliability.