菲律宾大客户服务经理

AlphaESS Philippines; Sulu; On-site; PHP 300,000 - 520,000; Full time

Job summary

AlphaESS Philippines is seeking a technically minded engineer to interface with installer clients in the Philippines, supporting installation, commissioning, after-sales service and operation & maintenance through email and on-site visits.

You will respond to customer requests, analyze fault data, prepare reports with improvement recommendations, gather product feedback for quality teams, create after-sales documentation and training materials, and conduct regular key-account visits to drive

Qualifications

• Bachelor's degree in Electrical Engineering, Energy Engineering, or related majors.

Responsibilities

• Interface with installer clients in the Philippines via email and on-site visits to support installation, commissioning, after-sales service, and operation & maintenance.
• Respond promptly to customer requests, resolve technical issues, and address all product-related demands.
• Collect and analyze system fault-related data to identify potential problems and trends; prepare fault analysis reports and provide improvement recommendations.
• Gather product requirements and feedback on quality issues; communicate this information to quality and internal product teams to drive product improvements.
• Compose after-sales documentation and training materials; provide training to internal staff and external installers of major clients.
• Conduct regular visits to key accounts to summarize product issues, suggestions, and requirements; provide feedback internally to facilitate product optimization and problem resolution.

Skills

Analytical skills

Troubleshooting

Customer service

English communication

Teamwork

Fast learner

Education

Bachelor's degree in Electrical Engineering or related

Job description

Your Role

Key responsibilities include:

• Interface with installer clients in the Philippines, including key account groups, via email and on-site visits to assist with system installation, commissioning, after-sales service, and operation & maintenance.
• Respond promptly to customer requests, resolve technical issues, and address all product-related demands.
• Collect and analyze system fault-related data to identify potential problems and trends; prepare detailed fault analysis reports and provide improvement recommendations.
• Gather product requirements and feedback on quality issues; communicate this information to quality and internal product teams to drive product improvements.
• Compose after-sales documentation and training materials; provide training to internal staff and external installers of major clients.
• Conduct regular visits to key accounts to summarize product issues, suggestions, and requirements; provide feedback internally to facilitate product optimization and problem resolution.

About You

The company is looking for:

• Based in the Philippines.
• Bachelor's degree or above in Electrical Engineering, Energy Engineering, or related majors.
• Experience in the energy storage industry preferred, especially with solar inverters; outstanding fresh graduates will also be considered.
• Strong analytical and troubleshooting skills.
• Customer support and client service skills.
• Excellent written and verbal communication skills, with fluent spoken English.
• Good teamwork skills, capable of collaborating with other departments to solve complex technical problems.
• Must be a fast learner, able to quickly grasp new things and tools, and willing to learn.