Technical Support Engineer (Philippines Based)

HDL Automation; Bulacan; On-site; PHP 600,000 - 800,000; Full time

Job summary

HDL Automation is seeking a qualified professional to manage the rollout of residential PV and energy storage projects for installer partners in the Philippines. You will provide on-site installation and commissioning support, troubleshoot faults, and deliver hands-on training for B2B clients.

You will respond to technical support requests, assist with on-site support, gather customer feedback for R&D, and support sales discussions and events across the country.

Qualifications

• Bachelor’s degree or above in Electrical Engineering, Mechatronics, Power Engineering or Renewable Energy.
• Minimum 3 years of combined experience in pre-sales, after-sales or technical support in solar energy storage/renewable power equipment.
• Familiar with off-grid / hybrid inverters and lithium energy storage battery installation & commissioning.
• Able to learn product details quickly and respond to support requests promptly; train and provide on-site support.
• Willing to travel within the Philippines; short-term training at China headquarters during probation.

Responsibilities

• Manage rollout of the first residential PV & energy storage projects for installer partners, deliver on-site installation and commissioning support, troubleshoot inverter and battery faults to ensure smooth project handover.
• Conduct product and technical training for B2B clients, mainly face-to-face with online backup, to equip partners with skills for equipment installation, commissioning and basic troubleshooting.
• Respond promptly to installers' technical support requests for installation, configuration and remote troubleshooting; provide on-site support when necessary; execute returns or replacements per SOPs.
• Compile customer feedback on product issues, share inputs with R&D for product improvements, and track cases until full resolution.
• Accompany sales managers on client visits, capture technical requirements, support technical discussions and negotiations; assist at trade shows, technical conferences & seminars and other marketing events.

Skills

Strong communication

English language

Tagalog language

Cross-team collaboration

Customer service mindset

Adaptability

Stress tolerance

Education

Bachelor’s degree in Electrical Engineering or related

Tools

Energy storage systems

Job description

Responsibilities

• 1. Manage rollout of the first residential PV & energy storage projects for installer partners, deliver on-site installation and commissioning support, troubleshoot inverter and battery faults to ensure smooth project handover.
• 2. Conduct product and technical training for B2B clients, mainly face-to-face with online backup, to equip partners with skills for equipment installation, commissioning and basic troubleshooting.
• 3. Respond promptly to installers' technical support requests for installation, configuration and remote troubleshooting via online, and provide on-site support when necessary. execute returns or replacements of defective products as per company SOPs.
• 4. Compile customer feedback on product issues and requirements, share inputs with the R&D team to drive product improvements, and track cases until full resolution.
• 5. Accompany sales managers on client visits, capture technical requirements, and support technical discussions and commercial negotiations; support trade shows, tehcnical conference & seminars and other marketing events.

Qualifications

• Fluent in English and Tagalog for workplace communication; Bachelor’s degree or above in Electrical Engineering, Mechatronics, Power Engineering or Renewable Energy. Exceptional candidates with a college diploma are welcome.
• 2. Minimum 3 years of combined experience in pre-sales, after-sales or technical support roles in solar energy storage /renewable power equipment industry. Familiar with off-grid /hybrid inverters and lithium energy storage battery installation & commissioning; able to resolve common equipment malfunctions independently.
• 3. Able to quickly learn product technical details and troubleshooting workflows, respond to technical support requests in a timely manner. Handle customer queries and after-sales emergencies professionally, deliver training and on-site supports, follow up and close up after-sales complaints with regular updates.
• 4. Strong communication, adaptability and stress tolerance. Diligent, meticulous, self-motivated and good at cross-team collaboration with solid customer service mindset.
• 5. Short-term training at China headquarters is required during the probation period and able to undertake field assignments and business trips within the Philippines.