Senior Key Accounts Manager — Energy Storage & Solar (PH)

AlphaESS Philippines

Sulu

On-site

PHP 300,000 - 520,000

Full time

14 days+

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Job summary

AlphaESS Philippines is seeking a technically minded engineer to interface with installer clients in the Philippines, supporting installation, commissioning, after-sales service and operation & maintenance through email and on-site visits.

You will respond to customer requests, analyze fault data, prepare reports with improvement recommendations, gather product feedback for quality teams, create after-sales documentation and training materials, and conduct regular key-account visits to drive

Qualifications

Bachelor's degree in Electrical Engineering, Energy Engineering, or related majors.

Responsibilities

Interface with installer clients in the Philippines via email and on-site visits to support installation, commissioning, after-sales service, and operation & maintenance.
Respond promptly to customer requests, resolve technical issues, and address all product-related demands.
Collect and analyze system fault-related data to identify potential problems and trends; prepare fault analysis reports and provide improvement recommendations.
Gather product requirements and feedback on quality issues; communicate this information to quality and internal product teams to drive product improvements.
Compose after-sales documentation and training materials; provide training to internal staff and external installers of major clients.
Conduct regular visits to key accounts to summarize product issues, suggestions, and requirements; provide feedback internally to facilitate product optimization and problem resolution.